Here at IAA, an RB Global, Inc. company, our Title Specialists play a critical role in our vehicle life cycle process which includes processing and filing vehicle title documents, reviewing and following up on missing items, and identifying inventory reduction opportunities for our salvage auction facilities.

Title Specialists embody our "will to win and "team player" values, by providing an outstanding customer experience through our various communication channels and helping IAA focus on business and branch growth.

 

What Do IAA Title Specialists Do?

Review and process documentation for insurance and remarketing customers Process incoming salvage titles from multiple states and set for sale Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
  1-2 years State/National title processing experience2-3 Years Previous knowledge in title and salvage title requirementsMaintaining customer databasesProficient in MS Office Suite; Outlook, Word, Excel, PowerPointTypical Field Office Environment

What are the Requirements?

Basic digital literacyTime managing skills with the ability to balance workloadExcellent written, verbal, and communications skillsThrives in a team environment with a positive, upbeat, and pleasant demeanor

 

Not required, but preferred:

Title administration, title processing, or DMV experienceVehicle total loss/claims experienceIntermediate Excel skills

 

Review and process documentation for insurance and remarketing customersProcess incoming salvage titles from multiple states and set for saleKeep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.Provide excellent customer service and support by offering solutions and timely responses to external/internal partnersProvides a variety of customer support services through the mail, email, telephone and direct personal contact.Reviews and enters in title work for all customers.Completes application to transfer title ownership.Enters information from titles received from the state into the IAA operating system.Stays current with title/salvage laws in multiple statesResponds to customer questions, complaints and requests.Resolves problems encountered in the effort to transfer title ownership.Performs word processing assignments, filing and related clerical duties.Follows well-established procedures and under close direction of supervisor.Assists with other office functions as needed.Immediately reports all violations of company policy to a supervisor or manager.Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.Develop employees as part of a progression planMaintain a culture of responsibility, accountability, integrity, and execution across span of controlOther duties as assigned per management