Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. 

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Tool Development & Automation Solutions:

Develop and implement automation tools for end users, leveraging platforms like Robotic Process Automation (RPA), PowerShell, Python, or other scripting languages.Create and manage scripts and bots that automate routine processes such as data entry, file management, report generation, and system updates.Design automation solutions to optimize workflows, reduce errors, and enhance productivity across various business functions (e.g., HR, finance, operations, customer service).

End User Requirements & Solution Design:

Work closely with stakeholders to identify end-user needs, pain points, and areas where automation can improve efficiency.Collaborate with business units to analyze current processes and develop automation tools that address specific challenges and business requirements.Design intuitive, user-friendly tools and interfaces that empower end users to easily integrate automation into their workflows.

Tool Deployment & Integration:

Oversee the deployment and integration of automation tools into existing systems and workflows.Ensure that tools are scalable, maintainable, and compatible with enterprise systems.Troubleshoot and resolve any issues that arise during the deployment or operation of automation tools.

Testing, Validation & Continuous Improvement:

Test and validate automation tools to ensure reliability, accuracy, and ease of use.Collect feedback from end users to improve tool functionality and performance.Continuously monitor automation tools to ensure they remain effective, secure, and up-to-date with any system changes or upgrades.

Training & Documentation:

Provide training and support to end users on the effective use of automation tools.Develop user guides, manuals, and training materials to assist end users in adopting automation technologies.Document automation workflows, processes, and tool configurations for future reference and troubleshooting.

Collaboration & Support:

Work closely with IT, development teams, and business stakeholders to ensure automation tools align with business goals and IT policies.Provide ongoing support and maintenance for automation tools, ensuring quick resolution of any issues.Act as a liaison between technical teams and end users to ensure smooth communication and project success.

Compliance & Security:

Ensure automation tools meet company security standards and comply with relevant regulations and policies.Address any data privacy concerns and ensure the automation tools protect sensitive information.

•0-3 years of experience in Customer Service or Technical Support
•Experience with Cisco Nexus and IOS technologies
•Experience with F5 ASM and LTM configuration and troubleshooting

Preferred Technical and Professional Experience

•Cisco certified
•Experience with network automation/scripting

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.