Job Title: Tools Specialist 

Location: Bogotá, Colombia

About Us:

At Nokia, we are dedicated to harnessing innovative technology that transforms the way we connect, collaborate, and communicate. Our NBS TDT team is the backbone of this operation, focused on simplifying complex challenges and designing intuitive solutions that empower our clients to thrive in the digital landscape. As part of our collaborative and inclusive work environment, you will be surrounded by a diverse team of experts who share your commitment to excellence and innovation.

Role Overview:

We are seeking a talented and passionate Tools Specialist to join our Learning Platform team. In this role, you will be responsible for the administration, maintenance, and support of our learning management systems (LMS) and related technologies. You will apply your technical expertise and problem-solving skills to ensure the seamless operation of our learning platforms, enabling our clients and employees to maximize their learning experiences.

Education Recommendations: Bachelor's degree in electronic engineering, computer systems engineering or related.

Join Us:

If you’re ready to make an impact in an innovative and inclusive team at Nokia, we invite you to apply for the Tools Specialist position. Together, let’s connect the world through technology!

Apply Now!

What is Nokia Looking for from me: 

A robust background in customer support or client management, demonstrating a strong commitment to delivering exceptional service and fostering positive relationships with clients.Proven project management capabilities, showcasing your ability to effectively plan, execute, and monitor projects, ensuring timely delivery and alignment with customer expectations.Excellent interpersonal skills, complemented by highly developed writing and verbal communication skills in English. You can clearly articulate complex messages to diverse audiences across various communication channels, ensuring understanding and engagement.The capability to work independently while also thriving in a team-oriented environment, demonstrating adaptability and collaboration skills to achieve common goals.Experience with lean methodologies, agile frameworks, and design thinking principles. You have a proven track record of applying customer-centric, data-driven, and iterative approaches to solve problems and develop innovative solutions that meet client needs.Proficiency in the Microsoft Office suite, enabling you to create impactful presentations, comprehensive reports, and effective communications that facilitate collaboration and decision-making.

It would be nice if you also had:

Previous experience in a training or customer/client support role, which would enhance your ability to facilitate learning and provide assistance, ensuring that clients are equipped with the knowledge they need to maximize their experience with our products and services.

What you will learn and contribute to

We are looking for passionate individuals who are eager to contribute to innovative solutions and drive positive change at Nokia!

As part of the team, you will: 

Troubleshoot system admin issues and tasks, and data feed issues. Set-up user and administrator accounts and maintain appropriate access. Add or edit entities in the system. Test and troubleshoot web-based training (need a basic understanding of SCORM and xAPI standards). Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula Review functionality in new releases and assist client with new feature enablement and rollout. Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists. Generate standard reports and create ad-hoc and recurring system reports. Manage and develop learning programs for the LMS. Content management including online course loading, ILT onsite class enrolment input, curriculum development and other training management. Work with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasks. Provide recommendations to the client on ways to optimize the platform. Work with the client to standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams. Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution. Analyze configuration designs and make recommendations for improvements. Create tool job aids and training guides to assist end-users and administrators.  

The Tools Specialist role at Nokia isn't just about managing a project—it's about driving innovation and transformation within the organization. Join us to make a meaningful impact by digitizing, optimizing, and automating our processes and applications, ensuring that we remain at the forefront of technological advancement!