Top-Level Service Center Health Technician
Best Buy
As a Top-Level Service Center Health Technician, you’ll expertly diagnose and configure products while providing coaching and skill development to lower-level technicians. You’ll perform troubleshooting, installation, and device configuration based on vendor and client needs. You’ll clean, disinfect and assemble products to be shipped to third-party vendors and their patients. In this role, you’ll be empowered to fix any customer issue and demonstrate expertise in our business areas and strategies.
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you’ll doComplete functionality testing, quality testing and troubleshooting for repair, replacement, life cycle management and data sanitizationPartner with leaders to investigate and substantiate complaints and inefficiencies to improve our customer experience and build brand loyaltyMaintain professionalism, emotional intelligence, empathy and optimism in all communications and interactions with customers and vendorsProvide recommendations on training materials for onboarding and staff developmentUse multiple systems (Qualio, Fishbowl, Crashboard, Hexnode, BOX and others) to document all interactions Basic qualifications6 months of experience diagnosing, troubleshooting, and repairing technology products or mechanical experience.6 months of experience using Microsoft Office SuiteAble to stand and sit for long periods of timeAble to work in a fast-paced environment while remaining organized.Able to lift and maneuver weight up to 25 pounds with or without accommodationAbility to work a flexible schedule based on business needsAble to multitask and demonstrate strong attention to detail Preferred qualifications1 year of experience with Best Buy's proprietary systems or other related systems6 months working in a quality management system environmentCertifications in regulatory environmentPrevious experience working in an FDA regulated environmentFluent in both English and Spanish What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:Competitive pay Generous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-being About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Affirmative action
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.
Learn more about: Online “Know Your Rights” Posting, Pay Transparency Nondiscrimination Provision and Employee Rights – Executive Order 13496 HERE
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you’ll doComplete functionality testing, quality testing and troubleshooting for repair, replacement, life cycle management and data sanitizationPartner with leaders to investigate and substantiate complaints and inefficiencies to improve our customer experience and build brand loyaltyMaintain professionalism, emotional intelligence, empathy and optimism in all communications and interactions with customers and vendorsProvide recommendations on training materials for onboarding and staff developmentUse multiple systems (Qualio, Fishbowl, Crashboard, Hexnode, BOX and others) to document all interactions Basic qualifications6 months of experience diagnosing, troubleshooting, and repairing technology products or mechanical experience.6 months of experience using Microsoft Office SuiteAble to stand and sit for long periods of timeAble to work in a fast-paced environment while remaining organized.Able to lift and maneuver weight up to 25 pounds with or without accommodationAbility to work a flexible schedule based on business needsAble to multitask and demonstrate strong attention to detail Preferred qualifications1 year of experience with Best Buy's proprietary systems or other related systems6 months working in a quality management system environmentCertifications in regulatory environmentPrevious experience working in an FDA regulated environmentFluent in both English and Spanish What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:Competitive pay Generous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-being About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Affirmative action
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.
Learn more about: Online “Know Your Rights” Posting, Pay Transparency Nondiscrimination Provision and Employee Rights – Executive Order 13496 HERE
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
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