Job Description Incident Systems support engineer will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of the Customers Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management. These activities will include resolving escalations from network operations centers, project teams, IT and management team. Expected to own and drive resolution of highly complex system and application issues, complex change management, working with Product Marketing, Account teams and internal organizations (IT, Engineering, Infrastructure, etc.) on product wide issues as well as product readiness projects. Systems support engineer will directly interact with network operations and at times the customer on high visibility and complex technical issues. Special focus on and advanced technical skills with operating systems, network management applications and protocols are required. The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the capability to interface successfully with both the customers technical and non-technical contacts, Customer Account teams and various other groups involved in the delivery of service to the end customer. Additional responsibilities:  Mentor network operations engineers.  Support new technology and product integration.  Assist with remediation efforts of security vulnerabilities per procedure.  Review and provide technical analysis on IARs.  Perform alarm studies.  Create and maintain knowledge articles.  Analyze platform issues and manage escalations to various IT organizations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Requirements (or ability to obtain) One (1) IAT grouping of certifications per the DoD 8570 document DoD TS clearance GSA public trust clearance **US Citizenship Required** ­-Minimum of three years hands-on and relevant work experience with OS, applications support ­-Networking; common network security practices, standards and troubleshooting. ­-Broad knowledge of all products within Managed Services. ­-Flexibility with work hours, as position may be required to work an off-shift or on-call -Intermediate knowledge of network management platforms, applications and protocols, to include at least one or more of the following: o Linux o Windows o Kubernetes o WAN/LAN/SD-WAN o Cisco ISE o Citrix o TACACS/Radius -Assure 1 or SevOne experience -­Intermediate/advanced level experience and understanding of Linux and/or Windows. ­-Excellent communications skills and be able to deliver results under pressure. ­-Experience with AWS cloud networks. ­-Experience with firewalls and security policies null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.