Location: hybrid in-office Lewisville, TX (3 days in office / 2 days remote)
Keywords: Vendor Management Associate, Vendor Relations, Supplier Relationship Specialist, Sourcing Analyst, Vendor Coordinator, Procurement Specialist, Vendor Operations Specialist, Supply Chain, Third-Party Compliance
Actual Job Title: Total Loss - Vendor Analyst
Top three things we are looking for:
Self-starterProblem solver Passion to do it right!Preferred qualifications include the following:
Supplier management (3-5+ years) Collection strategy (2-5+ years) Customer service (3-5+ years)**Must be able to travel to different vendors. One of the vendors is in Mexico City so passport is required.**
Role Summary:
This role will serve as a single point of contact for effective communications of processes and systems with third-party collection agencies and leadership, with minimal supervision. This role consists of managing multiple vendors and various processes. It will lead onboarding, training, monitoring, quality/compliance, and complaint management for the Total Loss processes. The implementation of projects as assigned by management will determine effectiveness and potential risk to ensure adherence to process and procedural updates.
Additionally, this role includes working with supplier performance management and continuing monitoring for third-party service providers, conducting specialty tests for collections operations on behalf of Ally. The role will assess risks, conduct necessary calls as needed, create monthly performance scorecards for suppliers or business partners and work with various systems and processes.