**General information** **Ref #** 19001 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **The Opportunity** Location: hybrid in-office Lewisville, TX (3 days in office / 2 days remote) Keywords: Vendor Management Associate, Vendor Relations, Supplier Relationship Specialist, Sourcing Analyst, Vendor Coordinator, Procurement Specialist, Vendor Operations Specialist, Supply Chain, Third-Party Compliance Actual Job Title: Total Loss - Vendor Analyst Top three things we are looking for: * Self-starter * Problem solver * Passion to do it right! Preferred qualifications include the following: * Supplier management (3-5+ years) * Collection strategy (2-5+ years) * Customer service (3-5+ years) **Must be able to travel to different vendors. One of the vendors is in Mexico City so passport is required.** Role Summary: This role will serve as a single point of contact for effective communications of processes and systems with third-party collection agencies and leadership, with minimal supervision. This role consists of managing multiple vendors and various processes. It will lead onboarding, training, monitoring, quality/compliance, and complaint management for the Total Loss processes. The implementation of projects as assigned by management will determine effectiveness and potential risk to ensure adherence to process and procedural updates. Additionally, this role includes working with supplier performance management and continuing monitoring for third-party service providers, conducting specialty tests for collections operations on behalf of Ally. The role will assess risks, conduct necessary calls as needed, create monthly performance scorecards for suppliers or business partners and work with various systems and processes. **The Work Itself** * Be the face of Ally to the vendor. * Engage with internal and external Sr. Leaders as the primary Relationship Owner. * Lead Total Loss in conducting strategic projects related to business operations, structure, risk, and personnel changes in addition to continuous strategic updates to processes and procedures. * Implement solutions based on business continuity planning (BCP), risk profiles, and trends. * Lead Total Loss in compliance/risk review, supplier reporting, and assessment. * Ensure adherence to Ally policies, standards, best practices, tools, and metrics. * Review and validation of supplier performance services provided, service level agreement (SLAs), and statements of work (SOW). * Drive/influence metrics to measure supplier performance. * Aid in developing/refining metrics to measure supplier & department performance. * Lead Total Loss as the primary contact in supplier due diligence, performance management, and key participant in onboarding/offboarding suppliers. * Resolve customer complaints found during process monitors or escalated from ECR, CFPB, consumer attorneys, etc. * Utilize critical thinking skills for root cause analysis and solution sourcing for identified process gaps. * Represent Ally in on-site visits to suppliers as needed/required to ensure supplier compliance while leading performance reviews. * Adhere to standard cadence of on-site visits to ensure compliance with all supplier contracts. **The Skills You Bring** * Demonstrates strong analytical, negotiation, problem-solving, and organizational skills. * Demonstrates a high degree of personal accountability, passion, and execution. * Ability to independently manage multiple tasks, work reliably in time-sensitive situations, and anticipate needs of leadership. * Ability to lead process improvement, effectiveness, and efficiency and execute on change management, influence, and collaboration in a matrixed environment. * Ability to maintain confidentiality. * Knowledge of Auto Finance is a plus. * Displays growth mindset, identifies, and implements new best practices. * Strong verbal and written communication skills. * Takes pride in work quality and performance. * Has the ability to provide and receive candid, timely feedback. * Able to travel overnight (10% +/-). * Education, Certification & Years of Experience: * Bachelor’s degree in a related field or applicable years of business experience is strongly preferred. * Experience in the financial services or automotive finance industry is required. * 2-5+ years of Insurance/Total Loss industry knowledge or financial services industry knowledge. * Project/Process Management knowledge and application is a plus. At this time, Ally will not sponsor a new applicant for employment authorization for this position. \#DFS \#LI-Hybrid **How We'll Have Your Back** * Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. **_Base Pay Range:_** An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. **Emerging:** 55000 **Experienced:** 67500 **Expert:** 80000 Incentive Compensation: This position is eligible to participate in our annual incentive plan