Brief Description

The Tour Coordinator plays a critical role in organizing, scheduling, and facilitating customer tours and experiences within the digital remote center. This position requires excellent communication skills, attention to detail, and a customer-focused mindset. The ideal candidate is a self-starter with experience in administrative support and event coordination.

 

Detailed Description

Manage and schedule customer tours of the Digital Remote Center, ensuring availability aligns with customer needs and center staff. Collaborate with team members to prepare customized itineraries and agendas for each tour. Serve as the primary point of contact for customers regarding tour arrangements, providing timely and professional communication. Ensure customers are well-informed about the tour process, expectations, and technological requirements. Coordinate with internal teams to prepare and maintain the tools used for tours. Monitor and troubleshoot technical issues that may arise during tours. Maintain accurate records of customer interactions, tour schedules, and feedback. Generate reports on tour attendance, customer satisfaction, and related metrics to support continuous improvement initiatives. Assist in creating and maintaining promotional materials and resources for customer tours. Manage email correspondence, appointment scheduling, and other administrative tasks related to the remote center. Identify and implement enhancements to streamline tour coordination and improve the overall customer experience. Perform other duties as assigned.

 

Job Requirements

Proven experience in administrative support, event coordination, or a similar role (experience with virtual or digital events is a plus). Strong organizational and multitasking abilities, with attention to detail. Exceptional written and verbal communication skills. Proficiency with digital collaboration tools such as Zoom, Microsoft Teams, or similar platforms. Familiarity with customer relationship management (CRM) software is preferred. Ability to work independently and collaboratively in an office work environment. Tech-savvy with the ability to quickly learn new tools and systems.

 

Minimum Qualifications

High School Diploma. Minimum of 3 years of administrative, executive assistant, and/or event planning experience.

 

Preferred Certifications:

Bachelor's degree in Business Administration, Communications, Event Management, or a related field.

 

Additional Details

The Tour Coordinator is a key role that requires strong organizational skills, customer service expertise, and the ability to work efficiently within a fast-paced environment. The position involves coordinating multiple tours, liaising with internal teams, and ensuring a seamless customer experience. Travel may be required up to 15% of the time.