Tourism Information Counselor 2 - WAE Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4833955) Apply  Tourism Information Counselor 2 - WAE Salary $2,272.00 - $4,089.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number CRT-2025-205828-TJ Department Culture Rec & Tourism-State Museum Opening Date 02/14/2025 Closing Date 2/28/2025 11:59 PM Central + Description + Benefits Supplemental Information LOCATION AND APPLICATION INFORMATION: + This position is located at theCapitol Park Museumwithin theOffice of State Museums in Baton Rouge, LA. + Applicants applying to this announcement should be aware that this is apart-timeWAE (when actually employed) position without benefits, and shall not exceed 1245 hours in a 12-month period. Professional work responsibilities include providing basic safety and interpretive services in the galleries throughout the museum. The incumbent may also serve as initial point of contact for all visitors and groups to the Louisiana State Museum, maintain knowledge of and fluency for all LSM programs and exhibits, Adapt to changes in schedules and job requirements. Assist the programming and education staff to implement educational programs, school tours and special events as efficiently as possible. APPLICATION INFORMATION: + To apply for this vacancy, click on the “Apply” link above and complete an electronic application , which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. + No Civil Service test score is required in order to be considered for this vacancy. + * Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. * The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes. Louisiana as a State, is a Model Employer for People with Disabilities. For further information about this vacancy contact: Troi Johnson, Human Resources Department of Culture, Recreation, and Tourism 1051 N. 3rd St Baton Rouge, LA 70802 Fax: (225) 342-7928 tjohnson@crt.la.gov Minimum Qualifications MINIMUM QUALIFICATIONS: One year of experience in tourism information, public relations, customer service, or teaching. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience. Job Concepts Function of Work: To provide information to tourists and to perform incidental clerical and custodial functions. Level of Work: Experienced Supervision Received: General from a Tourism Manager or higher level staff. Supervision Exercised: None. Location of Work: Department of Culture, Recreation and Tourism, Office of Tourism - Welcome Centers statewide. Job Distinctions: Differs from Tourism Information Counselor 1 by the degree of supervision received and the presence of experienced level duties. Differs from Tourism Information Counselor 3 by the absence of advanced level duties. Examples of Work EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED. Welcomes tourists; determines their travel interests and needs. Provides information on localities, museums, parks, events and other attractions to visit. Assists travelers with hotel reservations and weather reports from the Internet. Answers questions from visitors, by phone and mail, regarding the state, its history and its culture. Conducts research by reading industry publications, visiting travel websites and consulting with others to keep abreast of upcoming events and to broaden knowledge of the state. Participates in educational study tours. Keeps daily records or files; stocks brochure racks; orders supplies/brochures; performs other clerical duties. Attains CPR certification and becomes re-certified annually. DUTIES AND RESPONSIBILITIES: 40% + Monitor galleries internally to assure safety of museum artifacts, building, and guests. Monitor and alert designated museum administrator in the event of crisis or disturbance, monitor and maintain the flow of visitors. Ensures that all museum rules followed. Assist visitors with questions + Provides information to LSM guests on LSM programming, properties and other regional attractions. Distributes brochures, ntaps, and other LSM printed material. Answer visitor's questions pertaining to museum exhibits, the state, history and culture. Refers museum guests interested in additional LSM information to the appropriate museum personnel. 30% + Use computer based Point of Sale ticketing system and group reservations database. Receive cash, checks, and other forms of payments for museum admission. Explain museum discount programs. Verifies total sales and balance the cash drawer at the end of the day. Documents and explains any overages or shortages. Maintain working knowledge to operate various office machines such as copiers, calculators, and credit-card machines. 15% + Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display. 10% + May assist with museum programming, tours and events in visitor services or building monitoring capacity. 5% Performs other duties as required. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email