Position Title: Concessions Supervisor
Department: Food & Beverage
Reports To: Concessions Manager
Classification: Part-Time

Compensation: $22.00 an hour

Please note that the Toyota Arena Food and Beverage employees are covered by a collective bargaining agreement with Unite Here Local 11, and union membership is a condition of employment is a union membership.

Position Description: The Concessions Supervisor is responsible for assisting the Concessions Manager in overseeing event day operations of the Toyota Arena Concessions areas and Bars.　

Essential Functions:
Ensures all Concessions outlets and designated Bar areas are properly set before guests arrive
Oversees Concessions and Bar Staff during events
Trains Concessions and Bar on department standards and procedures
Must be able to read and understand par sheets, stand sheets and requisition orders
Maintains existing equipment needed for outlet areas and Bars
Orders all replacement items and equipment under the direction of the Concessions Manager
Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.
Coordinates with Kitchen on the timing and production of functions
Must possess effective communications skills to liaise between Kitchen and Warehouse Teams
Must possess effective pre-planning and execution skills
Must have strong and effective floor operations skills
Communicates with the Event Manager to make all necessary schedule changes for all functions　
Follows responsible alcohol service policies
Supervises and coordinates Concessions Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed
Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
Receives and facilitates any catering guests' requests and orders
Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Concessions Manager
Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions and upsell when for maximum profitability
Ensures all event day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with warehouse and Concessions Manager
Maintain a clean, organized, stocked and safe area
Immediately reports any low inventory and safety and maintenance issues to Concessions Manager
Completes and assists Concessions and Bar staff with opening and closing duties as outlined according to departmental standards
Responsible for performing end of month inventory for all Concession and Bar areas according to inventory standards.
Oversee proper presentation, preparation and service needs in conjunction with all food and beverage departments to ensure the highest standards are met
Be prepared to execute last minute changes, inspect service set ups in time for all staff final call. Imperative to hold pre-function meetings to discuss operational plans, etc
Take initiative in recommending and implementing new standards or systems with Concessions Manager's approval
Fosters a cooperative and harmonious working climate conducive in maximizing employee morale thus increasing overall productivity
Adheres to the utmost client confidentiality.
Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct.
Other duties as assigned　

Experience/Training/Education Requirements:

Must be a minimum 21 years of age
Bachelor's Degree (BA) in Food & Beverage Management or related field desired
Previous customer service and cash handling experience is a plus
Minimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experience
Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues working knowledge of food production techniques, purchasing, and sanitation procedures
Excellent written and verbal communication skills
Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
Must be able to work evenings, weekends, and holidays


License/Certificate:
Valid California Driver's License
Food Handlers Card
TIPS Certified

Ability to:
Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
Ability to work with minimal supervision
Ability to interact with all levels of customers and staff including management
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
Communicate effectively both verbally and in writing with all staff and vendors.
Be detail oriented
Present a professional appearance and demeanor at all times during the workday
Excellent organizational and planning skills
Excellent communication and interpersonal skills
Strong customer service orientation
Computer and Technical Skills to operate modern office equipment including computer, fax, phone, and copy machine
Must be energetic, outgoing leader that is self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
Must be knowledgeable of State and Local Health and Alcohol ordinances and the implementation of these ordinances
Positive attitude and neat appearance
Work ethics encourages strong urgency and quality in a team environment
Must have basic math ability to accurately count inventory

Physical and Environmental Requirements:
This position requires standing, walking, bending and lifting 25lbs. throughout the day as well as working at the computer; irregular hours will be required.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
This position may require work inside or outside of the building, as needed by events.

 Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Recruiter- Wendy Canahui
ASM Global - Convention Center
2000 E. Convention Center way
Ontario, CA. 91764
Applicants that need reasonable accommodations to complete the application process may contact 909-937-3013
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.