**Career Area:** Supply Chain and Logistics **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Summary:** The main function of a technical help desk specialist is to help Trade systems users and to support the cross-border flow of materials. A Trade compliance Analyst is responsible for answering questions or resolving problems for clients. They will assist with systems to support import/export, on-time delivery activities and procedures to ensure compliance, customer satisfaction. **What will you do:** + Answer user inquiries regarding computer software to resolve problems. + Coordinating system procedures across functions for the import and export management to ensure the execution of compliant shipments and foster a cooperative atmosphere towards customer service + Monitoring work queues and resolving problems related to Caterpillar shipments. + Answering Traffic Help Hotline + Monitoring, responding, and routing to actions needed via email queues + Responding to customer and 3PL inquiries regarding the clearance process of shipments + Resolving 1st level Trade Operations support issues + Assigning/Escalating Tier 2, 3 and 4 issues to Senior Analyst or other Responsible Groups + Updating standard procedure documents + Root Cause Corrective Actions on common repetitive issues + Project participation when applicable **Education Requirement:** + Bachelor’s degree in business, Supply Chain, Information Technology, or related to the area. + Fluent English **What Skills You Will Have:** **Office Support Tools:** + Helps colleagues with software tools where necessary. + Works with all basic office-support products. + Performs first-level problem resolution before seeking help elsewhere. + Knowledge in Helpdesk or customer support Expert in providing support for applications + Knowledge of computer software, desktop communications software, operating system software **Accuracy and Attention to Detail:** + Evaluates and makes contributions to best practices. + Accuracy of work and Attention to Detail + Strong customer-facing and communication skills + Good systems technical aptitude & analytical skills + Advance troubleshooting and multi-tasking skills + Basic ability to work independently and manage one’s time. **Problem Solving:** + Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. **Logistics Management:** + Knowledge in Supply Chain + Ticket and grief resolution. **Additional Information:** + Location: Nuevo Laredo, Mexico + This position will be to work on the 2nd Shift (4:00 pm to 12:00 am) + This position will have minimal travel requirements + Sponsorship for foreign candidates aren´t available + Domestic Relocation assistance is not available for this position. + Don’t forget to include a resumé in English in your profile in Workday​ **Final details** Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. **The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.** **Posting Dates:** February 17, 2025 - February 24, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .