**Career Area:** Legal and Compliance **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Role Definition** Evaluates import/export operations; ensures compliance to applicable global trade laws. **Responsibilities** • Handles the day-to-day operational issues associated with global trade. • Interacts with business customers to answer questions and solve problems; advises on global trade related issues. • Management of record-keeping requirements where applicable and prepare analysis and material for review with supervisor on various inquiries. **Degree Requirement** Degree or equivalent experience desired Good in English is essential **Skill Descriptors** **Accuracy and Attention to Detail:** Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. **Level Working Knowledge** : • In-depth knowledge of import/export documentation, and relevant procedures • Understanding of customs regulations, import/export documentation, and compliance requirements. • Strong knowledge and experience in the incentive, regulation and criteria for BOI , FTZ, FZ, Customs. **Problem Solving** : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Level Extensive Experience** : • Ensures capture of lessons to be learned from a problem-solving effort. • Organizes potential problem solvers and leads problem resolution efforts. • Uses varying problem-solving approaches and techniques as appropriate. • Contributes to standard practices for problem-solving approaches, tools, and processes. • Analyzes and synthesizes information and devises alternative resolution strategies. • Develops successful resolutions to critical or wide-impact problems. **International Trade** : Knowledge of the markets, issues, regulations, practices and operations of international trade; ability to apply this knowledge appropriately in diverse situations. **Level Working Knowledge** : • Works with basic functions and services of international trade. • Participates in international trade shows and promotional activities. • Adheres to export and import regulations as outlined by federal and state regulatory agencies. • Handles day-to-day operational issues associated with international trade. • Assesses basic economic and political risks in international trade, e.g. exchange rate risk. **Analytical Thinking** : Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. **Level Working Knowledge:** • Approaches a situation or problem by defining the problem or issue and determining its significance. • Makes a systematic comparison of two or more alternative solutions. • Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. • Identifies the major forces, events and people impacting and impacted by the situation at hand. • Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. **Managing Multiple Priorities** : Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. **Level Working Knowledge** : • Recognizes changing demands and priorities; validates changes with management. • Obtains information about how current assignments contribute to organizational goals. • Completes current work according to assigned priorities. • Responds to day-to-day operational priorities while still making progress on project work. • Performs at least 2-3 concurrent activities without reducing productivity. **Problem Solving** : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Level Working Knowledge** : • Identifies and documents specific problems and resolution alternatives. • Examines a specific problem and understands the perspective of each involved stakeholder. • Develops alternative techniques for assessing accuracy and relevance of information. • Helps to analyze risks and benefits of alternative approaches and obtain decisions on resolution. • Uses fact-finding techniques and diagnostic tools to identify problems. **Data Gathering and Reporting** : Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. **Level Working Knowledge** : • Detects and summarizes patterns in data and findings by producing simple reports. • Assesses common problems and obstacles surrounding data-gathering. • Customizes data fields to meet clients' needs. • Interprets and explains the results of a data-gathering initiative. • Participates in projects to gather data for needs analysis. **Customer Support Policies, Standards and Procedures** : Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions. **Level Working Knowledge** : • Follows standards and procedures that are relevant to one's own function and initiative. • Provide feedback to improve standard procedures. • Interprets documentation on the policies and standards regarding contact with the customer. • Contributes to the development and implementation of specific procedures. • Assesses inquiries for the need to escalate for further review or approval. **Posting Dates:** February 7, 2025 - March 6, 2025 Caterpillar is an Equal Opportunity Employer (EEO). 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