Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Trade Finance Team Leader - EXP DC BILL NONFINANCE RECDIN.

Principal responsibilities

Impact on the Business

To deliver “superior” customer service by driving operational performance, (meeting PLAs, reducing cost, driving operational efficiency and reducing operational risks). Manage GSC / BS resources effectively to meet strategic objectives of the business.Support and drive effective cross training programmes across GSC / BS locations to ensure that GSD are adequately resourced to meet the demands of the business.

Customers / Stakeholders

Ensure that the customer is at the heart of everything we do both personally and as an organisation.To partner with Global Businesses, Global Change Delivery and other stakeholders to drive operational change programmes and have oversight of operational change programmes that impact the Business Service.To assume overall responsibility for process management and operational integrity of the GSC / BS site.

Leadership Teamwork

Lead a highly motivated and skilled team, which allows GSD to meet the business objectives. Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business.Support other Business Service Teams, Global Change Delivery and / or other stakeholders in driving operational change programmes.

Operational Effectiveness Control

To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.To continually re-assess the operational risks inherent in the business donor Group companies.Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure.To be aware of the nature of our customers business / trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management.To be fully conversant with FIM, anti money laundering and sanctions and internal procedures / polices and regulatory requirements of our business.