**Description** Trade Floor Voice Subject Matter Expert Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. The Trade Floor Voice Subject Matter Expert will be responsible for working with global architects to pave the way to the future of Trade Floor Voice with a concentration in Dealerboards. As our Trade Floor Voice Subject Matter Expert you will: + Responsible for quickly identifying, resolving, and preventing issues with setting expectation to multiple businesses simultaneously + Responsible for attending to Compliance, Legal, Surveillance, and Business requests with the utmost professionalism + Responsible for managing IT service owner requirements e.g. change management, Infrastructure management, software management, and IT governance etc + Responsible for Liaising with 3rd party providers ensuring the best interest of HSBC is our priority in everything we are working on + Responsible for providing business as usual and project teams support for all Trade Floor Voice technologies with a concentration in Dealerboards including weekend support for keeping systems in currency + Responsible for ensuring deadlines are met and or exceed expectation For this role, HSBC targets a pay range between $134,500 and $201,800. The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. **Qualifications** You´ll likely have the following qualifications to succeed in this role: + 10 Years’ experience in Trade Floor Voice with a concentration in Dealerboards + Bachelor’s degree with a concentration in Computer Science, Engineering Technology, or related disciplines is preferred + Knowledge of BTT is preferred + Knowledge of Verint 15.2 is preferred + Understanding of Private Wires and Hoot Networks + Experience with Database technologies (MySQL, MS SQL) + VoIP/SIP Telephony expertise including Cisco and Dealerboard interlock + Strong knowledge of WireShark + Ability to exude eagerness to learn the latest technologies whilst possessing the aptitude to learn new skills in our ever advancing landscape + Ability to lead issues, and outages at a very high level, but able to pivot to low level as required to work through said issues, and outages + Ability to provide great customer service whilst staying collected as you will be working with all levels including C-Suite + Ability to provide trend analysis throughout every aspect of this role and the technology supported in the mindset of continuous improvement + Excellent communications skills including documenting, planning, IT governance, and managing life cycle expectations In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. **Job Field:** Technology **Primary Location:** North America-United States-New York-New York **Req ID:** 0000KG9K