As a member of the Equity Swap Middle Office Client Service team, you will be responsible for ensuring all aspects of trade lifecycle needs for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required. You will be expected to hone and utilize communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.

 

Job Responsibilities

Serve as point of contact for Clients on all operational issues including: trade bookings, settlement exception, swap resets, valuations, collateral, settlements, documentation, audit, technology, account set up  and legal documentation, client reporting and resolving client inquiries timely Act as point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing,  Front Office Trading and Sales on trade booking / issue resolution Support of clients trading Equities and Swaps in local and global markets; coordinating with peers globally Work closely with Sales, Business Management to ensure clients and the firm are compliant with Regulatory Rules including, but not limited to, CFTC, EMIR and FCA Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes. Communicate open issues in a clear and concise manner, ensuring a full understanding of the issue Partner with technology strategy team to help identify internal and external facing technology improvement opportunities. Assist on Projects pertinent to the desk, and participate in new project initiatives when required by business demands Maintain a high level of client service focus and responsible for understanding "end to end" system processing and the "transaction cycle" Monitor daily work flow queues and ensure work is completed daily ensuring all day to day queries dealt with within required SLAs and escalate issues to the team leader. Meet with clients in person along with client service and provide operational subject matter expertise and value added services to clients where required.

 

Required qualifications, capabilities and skills

Prior experience managing the lifecycle of a trade  Embraces diversity and demonstrates strong relationship-building and good communication skills. Desire to work in a fast-paced environment. Client Service oriented with a strong focus on the client experience Analytical, self-motivated, and enthusiastic with a great appetite to learn. Forward-thinking, strategic individual willing to challenge existing processes Excellent time management skills and the ability to organize and prioritize work in a busy environment with the ability to work under pressure and to deadlines Pro-active approach to problem solving and developing solutions. Understand risks associated with the role and adhere to the controls in place at all times. Strong time management skills required to meet the internal and external deadlines/cutoffs

Preferred qualifications, capabilities and skills

Knowledge of equity swaps desirable Previous exposure to financial products and derivatives instruments