Join our team as a leader in financial services operations, where you'll leverage your expertise to ensure accuracy and efficiency. With a focus on client satisfaction, you'll manage a team and drive operational excellence. Be part of a dynamic environment where your contributions make a significant impact.

Job Summary

As a supervisor in financial services operations, you will oversee tasks related to accounting, banking, and securities processing. Your role involves ensuring adherence to operational procedures, managing a team, and maintaining high accuracy levels. Strong communication and analytical skills are essential to drive client satisfaction and operational success.

 

Job Responsibilities

Ensure adherence to operational procedures for accuracy and timeliness.Monitor CTQs and benchmarks daily.Track, analyze, and escalate outstanding items.Achieve daily, weekly, and monthly volume targets.Maintain high accuracy with no tolerance for error.Respond to query emails with clear and concise remarks.Ensure accuracy in BAU activities and maintain confidentiality.Provide solutions and action plans for open item resolutions.Support the team in delivering top-quality operations.Manage team performance through coaching and feedback.Ensure timely follow-ups on pending requests.

 

Required qualifications, capabilities, and skills:

Hold a Bachelor's Degree in Commerce or related field with 5+ years of experience.Minimum 2 years of supervisory experience in financial services.Exhibit proficiency in Microsoft Office applications.Possess a strong reconciliation background.Communicate effectively with strong verbal and written skills.Manage time effectively and work under pressure.Focus on client care and customer service practices.

 

Preferred qualifications, capabilities, and skills:

Possess product knowledge in Equity, Fixed Income, and Derivatives.Familiarity with reconciliation tools like Smart Stream TLM Analyze process flows and suggest operational improvements.Build relationships with cross-functional teams.Adapt to a fast-paced environment with multiple tasks.Understand and reduce operational risks.Influence others and work independently under pressure.