At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential. 

As a Trade Lifecycle Manager II within the Client Instruction Capture and Settlements team, you will oversee the daily workflow operations. Your role will involve managing innovative, secure service solutions to cater to global client needs. You will be part of a team that leverages the latest technology to deliver industry-leading capabilities to our clients and customers, enhancing their business experience with the firm. Your contributions will also promote growth by refining customer and client experiences that prioritize user convenience, thereby providing an unparalleled experience.

Job responsibilities:

Manage the workflow through the life cycle of Custody Trades  Monitor and manage trade capture, fails management and settlement activities Address settlement discrepancies/issues and leverage escalation channels promptly Respond to queries relating to trade status and market practice  Manage control of the daily workflow within the Custody Team Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization Continued review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities Contribute to the strategic development of Custody products

Required qualifications, capabilities and skills:

At least 3 years management experience in an Operations role Strong people management skills and develop/guide staff in a team orientated environment Strong Risk and Control Awareness: Ability to effectively prioritize workloads and work to critical deadlines Excellent customer service skills and able to handle difficult situations internally and externally Operational subject matter expertise in Reconciliation, Settlements, Fails Management, Trade Support, Risk and Control, and Custody Strong ability to learn ongoing stream of new markets, products, and processes Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines Confident communicator in all mediums with both internal and external clients Strategic thinker, ability to review and implement process improvements Bachelor’s degree or equivalent, preferred Proficient in Microsoft Office products including Word, Excel, PowerPoint, and Outlook

Preferred qualifications, capabilities and skills:

Global Custody or Local Custody background Experience in driving projects and initiatives Familiarity with swift messages specifically MT54 series Good knowledge in MS Office Suite applications - MS Word, Excel and Power Point Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality. Flexibility working on APAC and late APAC shift      (as early as 6am to 11am start of shift)