**Operational Support:** •Perform day to day operations for Trade Support, Trade Matching, Trade Settlement and Cash Management functions. •Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams. •Actively manages risks related to trades and cash to avoid failed settlement. •Perform periodic trade and cash reporting for Onshore counterparts •Improve business processes and controls to mitigate operational risks. •Effectively communicate significant production updates and challenges to Manager in a timely manner. •Drive process improvements and collaborate with technology partners for data enhancements •Provide assistance on projects – to meet Management requirements by doing research, identifying needs, and developing/implementing solutions. **Qualifications:** •Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business-related course. Undergraduates are welcome to apply. •Minimum 4 years related work experience •Team player •Knowledge in securities instruments, operational processes and trade life cycle •Good analytical and diagnostic skills with knowledge and understanding of process design. •Excellent communication skills (written and verbal) with strong comprehension and confidence •Strong investment, markets and trades knowledge •Proactive and willing to thrive in a highly critical function. •Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. •Uses diplomacy and tact to resolve difficult situations. Escalates serious issues to the Manager. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid