Operations Readiness is a critical function in the Trade delivery model and caters to the requirement for supporting system changes for Trade Operations processes. This role requires awareness for Trade products and processes and related subject matter expertise. Good communication skills are required to manage Operations, Business, and Technology stake holders. Provide insight for operations process nuances to partners. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. This role requires passion to understand system changes and new capabilities and tie them to operations processes by creating training materials and providing trainings to operations teams. Focus on BoW to coordinate, track, and drive system Sanity and PVT. The role requires providing visibility to senior management on the changes and corresponding commercialization and realization of RoI. This role is aligned to Penang working hours. **Responsibilities:** + PVT Coordination for all Trade products. + Sanity Coordination for Payable Financing, Receivable Financing, Loans along with testing Sign off coordination. + Demo and Training for new functions and creation of training material. + Training of Ops users on existing product processor functions. + Expertise to be developed for Trade Products, Operations Processes across CSF, ARDF, TRIMS, Imaging, OCR. + Critical Production issues escalation and tracking. + Ad hoc Ops projects coordination. + SME support to Ops for all Trade Products and systems. + Commercialization tracking and reporting. + Provide expert transaction input for deliverables from internal and external clients. + Contribute to projects and provide feedback for all project related activities as directed + Develop and recommend strategic decisions based off in-depth comprehension of how the Trade Operations team interacts with others business unites in accomplishing objectives + Influence decisions through advice, counsel and/or facilitating others in area + Evaluate moderately complex issues with substantial potential impact + Provide guidance or on-the-job-training to new team members + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 5-8 years of experience in a related role to cash and trade operations and management + Effective verbal and written skills + Effective communication and analytical skills **Education:** + Bachelor’s degree or Masters Degree **Skills:** + Organizational and co-ordination skills - Strong inter-personal and stakeholder management skills. + Good oral and written communication skills - Effective Documentation & Presentation skills. **Competencies:** • Confidence, Positive approach, and Self-motivation. • Ability to engage confidently with Global and Regional partners. • Enthusiasm, Commitment and Strong desire to work in Operations & Technology. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.