The position is within the Cleared Margin Client Service Team within Prime Financial Services. This team manage Margin Settlement for both Futures & Options and OTC Cleared Products within the Equities Markets department of JPM. The team undertake the essential task of agreeing and settling margin values (Primarily Cash or Securities) with clients for the purpose of covering the Banks risk for CCP Trading Cleared activity. The successful candidate will be part of a global team with partners based in Bangalore, Bournemouth, Chicago and Singapore and responsible for both client service and operations functions. 

As part of the Global Clearing model, the Margin teams provide a controlled environment for the mitigation of counterparty risk via the monitoring and collection of eligible assets. 

The Client Service Representative will deal primarily with buy-side clients (Hedge Funds, Investment Advisors/Asset Managers) and will develop partnerships internally with various Marketers/Salespeople, individuals in Prime Brokerage, Credit Executives, Middle offices, and Line of Business Operations Teams. 

Job responsibilities

 

This role is a combination of the following tasks in order to support the team’s responsibilities:

Booking Client Agreed Margin & Answering of incoming margin calls (requests for assets) sent by clients, by comparing them to JP Morgan's exposure and agreeing on the amount and type of asset to be moved.  Follow up on any counterparty failed settlements and investigation of disputed margin requirements Timely resolution of incoming queries regarding a client’s portfolio, examples being Trade Breaks, Interest Calculations, Commissions & Eligibility to name a few Accurate and appropriate escalation of issues in line with regulatory requirements Continued development of the Clearing Client Service offering & efficiency generation Providing a flexible approach in order to support the prime brokerage/clearing businesses in a continually changing market environment.

Required Qualifications, Skills and Capabilities

External Client services experience, or similar experience interacting with senior/demanding internal clients and effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partners. Working knowledge of OTC Derivative products, Futures and Options, or similar background. Problem solver with the ability to assist in the development of solutions for clients and strategic thinker, able to review and implement process improvements. High level of accuracy and attention to detail is required and highly numerate with good keyboard and core system (Outlook, Excel, Word) skills.  Must possess heightened communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas. Confidence to meet with clients and deliver feedback on data relating to the clients’ interactions with the team Ability to adhere to strict deadlines/procedures and work in a methodical and organised manner Strong Risk and Control Awareness – with the ability to push back on stakeholders when risk/controls could be compromised. Dynamic & proactive team player, ensuring that the team works together in the most efficient manner