Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. For more information visit www.marex.com (http://www.marex.com/) Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Trading System Support Analyst provides 1st/2nd level support to all Front Office, real-time trading and market data systems. Responsibilities: • Provide 1st/2nd line support for all Trading Platforms offered to both internal and external client base • Trading front end functionality knowledge • Assist in client On-Boarding • Exchange reporting & Compliance audits • High Frequency trading platform knowledge • User & account administration to include limits adjustments upon Risk approval • Manual ticket booking • System outage management of client trades • Liaison between technology dept. and business groups to communicate changes • On-going review of manual processes e.g. Reporting to identify improvements / automation opportunities. • Must be comfortable with shift coverage generally between 7:00am and 6:00pm (to cover 8.5 hours) Mon-Fri; with occasional needs for evening, weekend and holiday coverage Competencies, Skills and Experience: Skills & Experience: • Minimum of 2 years' experience working with front end systems and admin tools including Fidessa, TT, Stellar, CQG, Webice, CME Direct and various other ISVs. • Minimum 2 years' experience of dealing Global exchanges such as ICE, CME, Eurex, etc. • Minimum of 1 years' experience in Exchange connectivity for global derivative, commodity, cash and equity markets • Excellent working knowledge of database queries and excel for Compliance audits and management reporting • Minimum of 1 years previous experience of client On-Boarding for both Fix and bespoke API protocols • Minimum of 2 years market knowledge to handle 1st line system admin requests (e.g manual ticket booking, change in limits etc.) • Working knowledge of FIX Messaging Protocol with a minimum of 6 months hands on experience Competencies: • Dynamic work ethic: ability to adapt to changing electronic trading environment. Pro-actively learning new technologies and adapt to new technologies, platforms, or requirements • Proactive and willingness to pick up issues • Calm demeanour • Excellent verbal and written communication skills • A collaborative team player, approachable, self-efficient and influences a positive work environment • Demonstrates curiosity • Resilient in a challenging, fast-paced environment • Excels at building relationships, networking and influencing others • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application. #LI-MH1