Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Traffic Management Supervisor. The Traffic Management Supervisor assumes a leadership role, overseeing Traffic Management Specialists under the direction of the Manager and Assistant Managers. Operating 24/7, the Supervisor serves as the primary contact for operational needs, ensuring professional decorum and adherence to approved procedures. Traffic/Curb Management ensuring the efficient and safe flow of vehicular and pedestrian traffic through the terminal facility at the Airport. The Supervisor assures traffic safety, responds to customer concerns, and supervises daily tasks. Incident management, documentation accuracy, and maintaining a secure work area are integral responsibilities for this role.

Pay: $21 / Hour

RESPONSIBILITIES:

Direct, supervise, and lead a team of Traffic Management Specialists in ensuring the safe and efficient flow of vehicular and pedestrian traffic at the airport curbside areaOversee the enforcement of parking regulations and resolving disputes as requiredInitiate calls for parking citations and coordinate with the towing contractor for removal of unattended vehiclesImplement and monitor adherence to established procedures and service standards for Traffic Management SpecialistsConduct regular performance reviews and provide coaching and development opportunities to team membersRespond to and resolve complex customer inquiries and complaints related to the Traffic Management teamInvestigate and address incidents involving Traffic Management Specialists, ensuring proper reporting and disciplinary action as necessaryCollaborate with Airport Authority personnel, commercial vehicle operators, and other stakeholders to ensure smooth operations and effective communicationContribute to the development and implementation of new policies and procedures for the Traffic Management teamAnalyze data and reports to identify areas for improvement and optimize the efficiency and effectiveness of the teamEnsure team compliance with all safety regulations and security protocolsPrepare accurate and timely reports on team performance and activityBe active and visible on the curb (outside), not in the terminal (inside)Work actively in designated areas and adjacent zones when necessary

QUALIFICATIONS:

High school diploma or equivalentAbility to obtain an Airport Authority CredentialPossess, or be able to obtain, a security license issued by the stateA valid driver’s license will be required for driving positions onlyMinimum of two (2) years of verifiable work experience, preferably in security or traffic managementMinimum of two (2) years of customer service experience in an outdoor environmentUnderstanding of traffic management procedures and parking regulationsExcellent communication and interpersonal skills, with the ability to build relationships and resolve conflicts effectivelyProficient in problem-solving, decision-making, and critical thinkingAbility to handle emergency situations and provide excellent customer serviceDisplay professionalism and courtesy at all timesAbility to work independently and as part of a teamAbility to enforce rules logically and apply good judgment skillsAttentive listening skills; ability to listen to customers, offer positive solutions, and assert authority only when necessary

BONUS QUALIFICATIONS (NOT REQUIRED):

Prior airport operations, traffic, and/or customer service experience (one or more years is ideal)Certification In traffic/curbside management or related fieldAbility to motivate and inspire a team

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsSeven holidays annually paid at time and a half, if worked40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.