Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a TMC Specialist to be based in Atlanta, GA. 

Transportation Management Center (TMC) Specialists provide support and backup to TMC Operators to supplement necessary functions, to address short term needs, and to achieve optimal performance.

TMC Specialists perform event /incident analysis and provide solutions for congestion. TMC Specialists are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events; develop and deploy Dynamic Message Sign (DMS) messages in response to roadway events; and conducting express lane reversals. TMC Specialists shall analyze data; communicate, coordinate, and collaborate with other TMC staff, Department personnel, and partner agencies; and assist staff in the execution of traffic management plans (TMP) for emergency or high-level events.

The routine responsibilities of this position include, but are not limited to:

Review confirmed posted incidents and if necessary, modify or create DMS messages.TMC Specialists will place appropriate messages on the 511ga.org website and 511 Interactive Voice Response (IVR) system.Prepare text and record spoken messages on the 511 IVR system for all types of events as needed.Where construction projects are planned, prepare necessary DMS messages, and update DMS messages as needed to include alternate routes and expected delay times as appropriate.For major events and weather events, prepare appropriate messaged for DMSs and update messaging as needed to include alternate routes and expected delay times as appropriate.Continually monitor traffic conditions statewide and anticipate problem areas. Devise methods to alleviate congestion, post appropriate messages to DMSs, identify congestion countermeasures that can be put into place.Support emergency operations such as severe weather events.Perform all aspects of express lane reversal operations.Adhere to TM Operations Standard Operating Procedures (SOP), Standard Operating Guidelines (SOG), and Manuals.Ensure all Traffic Interruption Reports (TIR) for construction events contain accurate information and are entered, monitored, and closed in a timely manner.Support special events that generate high concentrated traffic such as, but not limited to, sporting events, political rallies, religious gatherings, etc.Capable of performing all TMC Operator duties.Monitor ramp meter operation and make changes to timing plans based on observed operation and current traffic conditions.Undertake periodic recurrent training and performance evaluation testing.Support requests from management to analyze traffic data and assist with the development of performance measures under guidance.Other ad-hoc initiatives as assigned by the Project Management Team.

 

Qualifications

MINIMUM REQUIREMENTS:

HS and 2 years of relevant experience or demonstrated equivalency of experience and/or education.Must pass a State and Federal criminal history/security background check.Must pass a pre-employment drug screen.Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

PREFERRED QUALIFICATIONS:

Experience in Call center, customer service, 911 Operator or dispatching preferred.Data Entry Skills.Knowledge of State Routes and Interstates throughout the State.

Additional InformationThis position does not include sponsorship for United States work authorization.This position does not include relocation benefits.This is NOT a remote position, but located on the client site locations.Opportunities for overtime hours and pay are also available.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.