Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking an experienced Traffic Monitoring Operator Supervisor. 

Transportation Management Center (TMC) and CHAMP Supervisors provide support and back-up to CHAMP Dispatchers and TMC Operators to supplement the necessary functions, to address short-term needs, and to achieve optimal performance. CHAMP Dispatch Supervisors are responsible for ensuring that business functions are met; ensuring appropriate staffing levels are being met for each shift; conducting staff performance reviews; coaching and mentoring individual staff; and communicating, coordinating, and collaborating with other CHAMP Operations staff, TMC staff, Department personnel, and partner agencies.

The routine responsibilities of this position include, but are not limited to:

Directly oversee the operations of CHAMP Dispatch to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured.Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met.Monthly visits to district locations for staff visits, meetings, and training.Perform monthly audits on Operator incidents.Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE.Ensure employee timekeeping is accurate.Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual staff to achieve optimal performance.Assist with special organized task assignments.Serve as CHAMP Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans.Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals.Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center.Interact with trainers to identify and improve operations performance measures.Capable of performing all CHAMP Dispatch duties.Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure CHAMP Dispatch operations’ personnel are meeting the needs and the requirements of the emergency.Undertake periodic re-training and performance evaluation testing.Support emergency operations in the event of severe weather conditions.Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.Create and oversee shift schedule, ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis.Oversee training for staff on CHAMP/TMC Operations, SOPs, SOGs, and Manuals; and ATMS software and hardware.Review updates to CHAMP/TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments.Be responsible for transfer/transition of personnel between shifts and ensure ALL Dispatchers participate in a formal virtual weekly staff briefing.Other ad-hoc initiatives as assigned by the Project Management Team.

 

Qualifications

Minimum Requirements

High School Diploma and 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.Must pass a State and Federal criminal history/security check.Must pass a pre-employment drug screen.Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.Constantly operate a computer and other monitoring equipment.

Preferred Qualifications:

Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call outs.Proven ability to manage tasks in a professional manner.Demonstrated professional maturity.Proven ability to manage time and tasks professionally.Preferred Qualifications.Knowledge of State Routes and Interstates throughout the State.

Additional InformationSponsorship opportunities for US Employment Authorization are not available for this position.Relocation Benefits are not available for this position

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.