In our 'always on' world, we believe it's essential to have a genuine connection with the work you do

 

The Role:

Working in a fast-paced environment, RMA Coordinator will be responsible for providing RMA Support / assistance for various technologies in Ruckus products to our Enterprise customers. The RMA Coordinator will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus products.

 

Qualifications:

Minimum Diploma or Graduation 3+ years of experience in RMA Order desk/ Order Management / customer service Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of customers around the globe Strong customer handling skills and active listening Ability to communicate clearly and professionally, both verbally and in writing.

 

Soft Skills:

Willingness to work in a fast paced and challenging work environment. Ability to multi-task, prioritize, and manage time effectively. Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction. Willing to go the ‘extra mile’ and to view customer excellence as a personal objective. Excellent oral and written communication skills. Ability to find a solution for or to deal proactively with work-related issues. Willingness to work a flexible schedule and occasional overtime when needed. Possess a strong work ethic and a team player.

 

Responsibilities:

Worldwide HW Replacement Part Dispatches (Advance, RTF & Out of Warranty) Oversee all logistical details of HW dispatches Shipping Arrangement, Tracking, POD, Follow up requests, etc. Process an Average of 190 orders and 1200 emails per week (internal and external emails) Scheduled follow ups with customers for OOW, RTF & advance replacements to ensure proper shipment, receipting etc. Daily discrepancy reporting reconciliation of defective returns with UPS Daily confirmation with UPS that orders are correctly transmitted, processed and shipped to customers.

 

Worldwide TPM coordination and dispatch Coordinate all Third-Party Maintenance dispatches ensuring parts and hands meet customers SLA Dark Sites, Scheduled activities 2 / 4 hour and NBD SLA’s Reverse Logistics Management of defective part return Extensive follow up with customer, acct team to get parts returned and properly receipted.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

 

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

 

RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. www.ruckusnetworks.com

 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

 

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com