At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! 

Job Summary

 The Train Reporting Representative (TRR) is responsible for working to provide the accurate and timely reporting of train and railcar movements. The incumbent ensures that CN meets the needs of customers by providing essential data that allows both customers and internal stakeholders to make informed decisions about how to manage their railcar inventory. Furthermore, the role is accountable for identifying reporting violations and escalating them so that appropriate steps can be taken to find long-term resolutions. The role is the first line of communication with the Operational counterparts and is accountable to protect and ensure appropriate communication regarding our customer’s service experience. Moreover, the role is required to interact closely and effectively with fellow members of the Service Delivery team and other internal CN stakeholders and work to develop productive relationships with them.  

Major Responsibilities 

Use a variety of sophisticated computer systems to provide accurate and timely reporting of train or railcar movements  
Provide work orders and movement instructions for train crews and other Operational personnel and prepare information for other ancillary tasks 
Work with Service Delivery to protect service, as required 
Communicate with internal parties regarding reporting issues, service exceptions and special requests 
Update various logs, forms or systems as required 
Other duties and tasks as assigned 

Working Conditions 

The role has standard working conditions in an office environment. Schedules will require shift work: day shift, afternoon shift, night shift, overnight shifts, weekends, and holidays on rotation 
The role is required to work on an on-call schedule at times where shift assignments are based on seniority 
Teamwork oriented with an emphasis on empowering TRRs to be proactive and forward thinking, display ownership of tasks and tenacity when working towards issue resolution 
Fast paced and demanding with many time constraints, simultaneous activities, and high accountability to internal stakeholders 
Periods of prolonged sitting and standing at a desk, typing, and looking at multiple computer monitors 
Some physical exertion may be required 

Requirements

Minimum 1 year of experience in a professional or customer-orientated environment 
High School Diploma or equivalent 
Excellent verbal communication, reading comprehension, and writing skills in English and French  
Strong typing skills and accuracy including previous experience working with Microsoft Office tools or other related software  
Strong knowledge of navigating through operating systems, email, and internet proficiency  
Highly organized and proactive with a strong sense of urgency  
Display ethical behavior and strict adherence to courtesy, honesty, and responsibility 
Proven ability to analyze data, identify trends and effectively communicate findings to increase reporting accuracy, timeliness, and other procedural efficiencies 
Good working knowledge of North American geography 
*Any experience/education/skills/knowledge for these above would be considered as an asset 

Training 
Once onboarded, the new TRR hires complete classroom training with leaders covering CN’s rules, policies, procedures and safety measures. TRRs are provided with in-depth training on our tools and systems to be successful in their role. This is followed by a  
6-week on-the-job practical training. During your first 3-months, you will have rotating 1:1 mentorship and training with the team to provide regular coaching, guidance, and support.  

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.