Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking a dedicated and empathetic Trainee Claims Handler to join our claims team. In this role, you will support the claims process from start to finish, ensuring a seamless experience for our clients. You will work under supervision, gaining valuable experience, training and knowledge in claims handling. How you'll make an impact Provide empathetic support to clients, managing their expectations regarding the claims process and timelines Maintain and update all relevant Line of Business systems, ensuring data accuracy at all times Assist the claims team with administrative tasks throughout the claims handling cycle Manage claims from receipt to conclusion under supervision, adhering to authority levels Request necessary documentation from clients, including completed claim forms, in compliance with FCA protocols and other regulatory requirements Arrange appointments for loss adjusters or suppliers as needed Forward relevant documents to clients, notify insurers, and document actions accordingly Collaborate with senior claims colleagues to address any issues, queries, or concerns Ensure timely follow-up on payments, where applicable Organise and maintain inward/outward correspondence in the correct order for each file Process claims notifications and further advices in line with retail claims SOPs Regularly review claim statuses with clients and insurers, providing updates and ensuring all parties are informed of progress Monitor collections from insurers, ensuring payments are received/made in accordance with agreed SLAs, in collaboration with Finance Keep clients and insurers informed of all events and discussions during the claims process to ensure complete client satisfaction Develop strong working relationships with clients, insurers, and internal stakeholders to promote customer satisfaction Comply with Gallagher Professional Standards Manual in accordance with statutory requirements for role with specific attention to Treating Customers Fairly and Consumer Duty Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business About You Educated to GCSE standard or equivalent Good interpersonal skills, including effective listening, verbal, and written communication Ability to identify potential problems and seek advice and support when required Capable of working with highly confidential information Proactive approach and problem-solving skills Proficiency in MS Office Eligible to work in the UK #LI-PH1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.