Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.  Track customer calls and communicate with escalated tiers to ensure continued progress on issues.  Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status. Deliver customer base notifications, marketing information, or product information as required. Other duties and responsibilities as assigned. Bachelor’s degree in a technology discipline or related field  Willing to work in night shifts Knowledge of SQL will be added advantage Excellent Verbal and Communication skills