Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:

The IS Trainer is a subject matter specialist for IS training content development and delivery that works to accomplish routine to moderately complex assignments.

IS Trainers conduct and coordinate initial and on-going training of applications and processes for end users. This role is responsible for designing, building, testing, and maintaining end-user training for assigned applications and monitoring the effectiveness of the training programs. Work includes building curriculum, training materials, and classroom training. The role assists operational departments in their workflow evaulations. Trainers are content experts who apply knowledge of workflows to assist in the implementation and maintenance of a system that meets process needs. Every task involves some level of HIPAA and Regulatory compliance assurance. All roles are expected to maintain a current knowledge base of industry standards and best practices. All roles are expected to obtain and/or maintain relevant certifications for the job and career ladder level (e.g. AGILE; EPIC; Microsoft; VMware VCAP; Network Engineering Certificate). Cross-Functional teamwork is expected at all levels

Essential Functions & Responsibilities:

Conducts IS technical and Epic application training  Provides and maintains current training documentation, training flows and materials utilizing a variety of tools (e.g. user manuals, tip/fact sheets, Learning Home Dashboard).Collaborate with IS Trainers and Senior IS Trainers by co-facilitating classroom instruction and assisting with exercises as needed.Communicate feedback received with colleagues and leadership, modifying training materials as appropriate.All roles are expected to maintain a current knowledge base of industry standards and best practices.All roles are expected to obtain and/or maintain relevant certifications for the job and career ladder level.Cross-Functional teamwork is expected at all levels.Performs other duties as assigned.

Technical Competencies (Major Functions) - Approximate Percentage of Time:

IS Customer Support (IS Issue Diagnosis, Troubleshooting/Solutions, Resolution, Documentation) - 20%IS Training Administration (Planning, Coordination, Analysis) - 20%IS Technical Writing (FAQ, Manuals, Guides, Workflow Charts) - 10%IS Training Operations (Course Delivery, Sandbox Management, Workflow Analysis for Training - 40%Other - 10%
 

Qualifications:

High school diploma or equivalent required.Minimum of three years of experience in a related role.

Competency Model:

Business Acumen Shares new information and knowledge with others. Be curious; question your assumptions when presented with an issue or question. Self-motivated to research and learn new information and explore new options. Seeks to maximize potential abilities and helps others. 

 

Communication 

Responds to tickets and emails in a timely manner. 

 

Planning and Organizing 

Manages time and resources effectively to complete assignments. 

 

Teamwork 

Applies the knowledge of fundamental IT concepts. 

Asks questions, diligently seeks and is receptive of guidance. 

 

Drive Change 

Be flexible and adopt new processes and methods. 

Stay positive in attitude and actions. 

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.