Trainer, Patient Support Services Training (Per Diem)

This per diem Trainer role is aligned with IQVIA’s Centralize Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training for Pharmacy Tech and/or Care Manager roles on an as needed basis determined by project needs. This role will provide expertise to support training initiatives and demonstrate the ability to work collaboratively with cross-functional partners to ensure training delivery to drive results.

Patient Support Services Training - Responsibilities

Responsible for the delivery of compliant training for Pharmacy Tech and/or Care Manager Roles, as well as customer engagement skills training.  Some content development and customizationFunction as a subject matter expert for patient support services (pharmacy tech and/or care manager) and deliver on all aspects of virtual training programs leveraging adult leaning principles in a compliant mannerConsults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness

Qualifications (Required)

Bachelor's degree from an accredited College or University required2-years or more experience in training, education, or a professional certificate in training required2-years or more experience as a Pharmacy Technician and/or Medical Claim Processor requiredCall center experience requiredThe ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goalsDemonstrated drive and initiative to identify and deliver on initiatives with limited directionA strong understanding of technological resources; examples include Outlook, Word, PowerPoint and Excel

Preferred Qualifications

Excellent interpersonal, project management and organizational skillsStrong foundation in virtual engagement platforms (e.g. MS Teams, WebEx & Adobe Connect)Excellent presentation/facilitation skills (virtual and live)Excellent coaching and counseling skills (virtual and live live)Excellent problem solving and critical thinking skillsProactive and positive approach to providing solutionsAbility to operate independently and to make informed decisionsExcellent verbal and written communication skillsStrong attention to detailHigh degree of discretion and confidentialityAbility to work within a matrix team environmentAbility to establish and maintain effective working relationships with co-workers, managers, and clientsStrong working knowledge of Situational Leadership, Emotional Intelligence and DiSC (desired)

Pay Range: $30/hour to $50/hour depending upon experience and qualifications

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $45-$90 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.