Trainer Cebu City • Build Training Plans and curriculum roadmaps. • Deliver trainings to New Hires (Class room training). • Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT • Give documented feedback as per the gaps identified in the audit. • Attend Weekly calibration calls with the client/internal to be attended as per calibration roster. • Conduct training sessions as per requirement under specified timelines. • Complete his/her certification process. • Performance Assessment of Trainees during tests • Database management, daily reports, and analysis. • Structure On boarding Training requirements, Pre Process, Customer Visits etc. • Ensure that all new employees go through the defined new learning path for their respective roles in the account. • Provide refresher and remedial training for existing employees. • Ensure all regulatory requirements are complied with from time to time. • Maintain trainee data and information. • Generate training reports from time to time. • Support any administrative tasks like trainee roster and scheduling etc. • Create/Customize training content for delivery. • Provide feedback and coaching to analysts on the floor. • Take ownership for improvement in performance. • Analyze training needs for employees working for the account. • Responsible for adhering to training standardization guidelines defined by the BU Training Function. • Responsible to work with Operations to bridge gaps during training. • Strengthen the Retail Banking Training Capability within the team with the help of dedicated and in team trainers. • Project Manage the Knowledge Acquisition and Knowledge Transfer around Domain, Product and Process Knowledge during new project transitioning. • Identify and fill gaps in client training programs to enable the employees achieve the set benchmarks of Quality. • Conduct Transition Analysis and Due Diligence for Training Readiness and Capability Development. • Facilitate the designing of relevant and effective training programs for New Joiners. • Help prepare educational materials such as modules, summaries, videos etc. • Maintain and define a keen understanding on training trends, developments and best practices. • Plan training programs based on business objectives and goals. • Identify Business Impact for Training Interventions and showcase value. • Define and align the learning curve with industry standards. • Collaborate and coordinate with different virtual teams across the globe for best practices and content assimilation. • Deploy a wide variety of training methods. • Closely work with Quality teams to conduct Root Cause and Error analysis. • Create mechanisms of dissemination of process updates, upskilling and cross skilling of employees. • Facilitate, create and change manage domain and sub domain level content to ensure currency. • Share domain specific insights on client discussions and engage into strategic decision making. • Ensure strong reporting and governance with internal and client teams. • Be a Subject matter expert for Retail Banking Processes. • preferably has relevant years of experience in Retail Banking (Debit/Disputes). • Must be a college graduate/undergraduate • Willingness to work 24/7 - needs to be comfortable with working in shifts. • Track record in designing and executing successful training programs. • Familiarity with traditional and modern training methodologies (mentoring, coaching, on job or in classroom training, e-learning, workshops, simulations, gamifications, etc.) • Excellent communication & leadership skills. • Ability to plan, multi-task and manage time effectively. • Experience in Project Management would be an added advantage. • Proven track in providing structure and ensuring knowledge retention through various means. • Prior experience of transitioning new accounts and managing the Knowledge Acquisition and Knowledge Transfer from clients/ incumbent vendors. • Excellent written and oral communication capabilities in English. • Confident and mature to handle client and stakeholder interactions. • Good rapport building skills, extremely methodical and organized. • Feedback and Coaching skills. • Good analytical ability. • Good skills of reading / learning, researching. • Demonstrated Customer Service Skills. • Applicant should be proficient with MS-Office (Word, Excel, power point). Retail Banking (Card Operations) Training experience