Company Description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description

You are also expected to:

Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reportsEstablish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.Facilitate all aspects of floor-training and BQM Training for the program.Responsible for self-skilling & certification during periods of un-activity (classroom)Supervise and coach learners in nesting & BQM type environmentsFacilitate multi-hour product, behavioral or tool change type learning experiencesOversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.Coach and give feedback to trainees to help them fulfill performance metrics.Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

Qualifications

Our most successful candidates will have:

Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)At least 2-3 years of work experience as a Trainer. Preferably with banking, financial and collections background/experience. Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)Strong English verbal and written communication skillsStrategic in developing solutions and process improvementsWillingness and ability to work in a shifting or graveyard schedules.

Additional Information

All your information will be kept confidential according to EEO guidelines.