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Join the KnipperHEALTH Team!
The Trainer is responsible for providing training/instruction to both groups and individuals. They participate in evaluating training effectiveness with the goal of educating and working with individuals to help them achieve the training objectives while fostering a successful learning environment.
Participates in crafting learning resources including e-learning modules, guides, assessments, etc. The ideal candidate will be a confident public speaker and capable of using tools and resources needed to improve employee training and performance. Assists with assessing training needs; plans or participates in developing training course objectives based on departmental needs.
Onsite role based out of our Lakeland, Florida location.
Responsibilities Facilitate Instructor led (ILT) and/or virtual (VILT) training programs according to approved curricula.Incorporate engaging learning practices through role plays, informal and formal checks, assessments, and measurements to ensure learning retentionMonitor trainees’ progress through the program, placing emphasis on actionable knowledge transferManage training room to ensure best learning environments for diverse learnersPartner with departments to support quality and performance initiatives by responding to trends identified by Leadership with appropriate training solutionsMonitor calls and audit work for assigned programs during training and provide feedback and coaching to Contributors based on observationsProvide regular updates to management on training results to include successes and opportunities for improvementsParticipate in system reviews and User Access Testing (UAT) for new software implementations, and develop work instruction documents and other training resources to support the launch to departmentsPromote cooperation, teamwork, and open communication company-wideSupport process improvement activities for management as neededMaintain confidentiality (i.e. employee, patient, client) at all timesModel the ideal behaviors and attitudes as defined by CHART (Caring, Honesty, Accountability, Respect, and Trust) in all work assignments and Contributor interactionsParticipate in drafting e-learning course work
The above duties are meant to be representative of the position and not all-inclusive.
QualificationsMINIMUM JOB REQUIREMENTS:
Associates degree or equivalent work experienceExperience facilitating classroom training or other type of group instructionWork experience in customer service, pharmaceutical, medical, insurance, call center, or comparable fieldCurriculum planning and development experience, preferredKnowledge of adult learning principles, preferredQuality monitoring/coaching experience in a customer service environment, preferredExperience with HIPAA, PDMA, cGMP adverse events, preferredExperience with content creation software and/or design tools, preferred
KNOWLEDGE, SKILLS & ABILITIES:
Strong facilitation skills both virtual and in personExcellent verbal and written communication skillsExcellent interpersonal skills; display professionalism, tact, and diplomacyExcellent organizational skillsDetail orientedAnalytical and problem-solving skillsAdvanced computer skills to include Microsoft Office (Word, Excel, Power-Point, Teams and Outlook)Ability to balance multiple priorities to meet expected resultsAbility to establish and maintain effective working relationships with key stakeholders and diverse work groupsAbility to influence and motivate traineesAbility to adapt quickly to changing environments while ensuring that training objectives are achieved.Ability to utilize metrics to drive performance and quality
PHYSICAL DEMANDS:
Location of job activities 100% insideExtensive manual dexterity (keyboarding, mouse, phone)Use of phone for communicationNoise and/or vibrations exposureFrequently reach (overhead), handle, and feel with hands and armsSit for prolonged periods of timeStand for prolonged periods of timeOccasionally stoop, kneel, and crouch
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer.
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