Job Title:

Trainer II

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Essential Functions/Core Responsibilities           Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities     Accountable for achieving individual training performance metrics                    Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)                     Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clientsMay support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aidsMeasure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures           

           

Candidate Profile           Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred           Experiencia demostrada en metodologías de formación y soft skills (habilidades de comunicación, pensamiento crítico, gestión del tiempo, team building, etc.)            Fuertes habilidades de comunicación, tanto escrita como verbal.           Competente en Microsoft Office            Capacidad demostrada para realizar múltiples tareas, priorizar y cumplir con los plazos de entrega.Iniciativa propia, sentido de urgencia y trabajo bien bajo presión.                      Gran atención al detalle                       Sentido de profesionalismo y capacidad para desarrollar buenas relaciones.           

           

Rol del marco de carrera           

Requiere conocimientos y experiencia en su propia disciplina; aún está adquiriendo conocimientos y habilidades de nivel superior.

Analiza posibles soluciones utilizando procedimientos y principios estándar.

Desarrollar conocimientos sobre la organización, los procesos y los clientes. Resuelve una variedad de problemas sencillos.

Recibe un nivel moderado de orientación y dirección.

Descarga de responsabilidad  

Las afirmaciones anteriores tienen como objetivo describir la naturaleza general y el nivel de trabajo que desempeñan las personas asignadas a este puesto. No pretendo ser una lista exhaustiva de todas las responsabilidades, deberes y habilidades requeridas del personal que trabaja en este puesto.

Concentrix es una empresa que ofrece igualdad de oportunidades. Concentrix evalúa a los candidatos calificados sin tener en cuenta su raza, color, religión, género, origen nacional, edad, orientación sexual, identidad o expresión de género, condición de veterano protegido, condición de discapacidad o cualquier otra característica protegida por la ley.

Location:

PER Lima - Marcos Farfan 3346, Independencia

Language Requirements:

Time Type:

Full time2025-04-08

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