Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Performs business support or technical work, using data organizing and coordination skills. + Performs tasks based on established procedures. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Proficient in a range of operational processes through prior experience and trainings. + Completes assignments and guides the work of peers and other team members. + May work cross-functionally, in different areas when necessary. + Proposes improvements to processes and methods. + Works within established procedures and practices. **Functional Knowledge** + Has developed skills in a range of processes, procedures and systems. + Acts as a technical expert in an area. **Business Expertise** + Understanding of how best teams integrate and work together to achieve company goals.. **Impact** + Impacts own team and other teams when work activities are closely aligned. + Suggests improvements to existing processes and solutions to improve efficiencies. **Leadership** + Serves as a team leader and may allocate work. + Provides subject matter guidance to junior team members. **Problem Solving** + Ability to problem solve and provide the best outcome for clients and end users. **Interpersonal Skills** + Exchanges ideas and information effectively. + Uses tact and diplomacy when communicating. **Responsibility Statements** 1. Should have total 4+ years of Experience required 2. Min. 1.5 - 2+ year of overall experience in customer service (inbound/outbound calls) 3. Min. 3 year of experience in supporting new trainees in process/product knowledge. 4. **Education Qualification – Any Graduation (Mandatory)** 5. Maintained best performance as an associate. 6. Experience/exposure to work for International clients. 7. Good comm and interpersonal skills, Good knowledge of MS Excel and MS PowerPoint. 8. Creating Report, dashboard, manage bottom quartile team members and, Email writing. 9. Aware on feedback mechanism and performance improvements. 10. Provide inputs on process improvement and opportunities. 11. Ready to work as back up for Team Leader Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._