**Job Title: Training and Events Advisor** **Job Overview:** The Qualifications Processing directorate consists of several areas which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Training from Pearson is a customer focused team responsible for the delivery of over 10,000 training events for Teachers and Assessment Associates per year. **Key Responsibilities:** + To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget + To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events + To ensure that events are managed/supported by staff that are trained & competent + To support innovation and change to improve the processes and add quality to the outcomes + To ensure MI is maintained and updated regularly to ensure visibility throughout the life cycle of events + To make best use of support staff and Pearson Associates resources to support the online standardisation events + To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance + To answer customer queries within SLAs, via email, chat and CRM + Liaising with relevant stakeholders to ensure that operational protocols are adhered to + To maintain and monitor the adherence of the payment schedule for Associates + Ensuring all processes are followed to maximise efficiency of timelines and accuracy with the team + Take ownership of a qualification and its processes, including monitoring SLAs, attendance of regularly operations meetings and training and supporting the team **Key Challenges:** It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these. Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time. **Qualifications and Skills:** + Working within a regulated framework + Working to tight, and immoveable, deadlines + Attention to detail even with repetitive tasks + Flexibility of working patterns during peak periods + Reacting positively to change + Adapting to the challenges created by the introduction of new qualifications or working methods + Adapting to mulitple/ different IT systems + Supporting various stakeholders from different teams + Influencing and working closely with colleagues + Restrictions on annual leave during peak periods **Individual Core Competencies:** * Provides a customer focused service * Communicate with influence * Work with others to achieve goals * Deliver goals in a changing environment * Take a creative and innovative approach to work * Maximises potential in self and others **Education, Qualifications & Training** _Essential:_ 5 GCSEs (Or Equivalent) A\*-C to include English and Mathematics _Desirable:_ Intermediate skills in MS Excel (or equivalent spreadsheet) **Previous Experience:** _Essential:_ * Organising own workload to manage multiple high priority tasks * At least 3 years’ experience in an administrative/operational environment * Working to tight deadlines * Ability to make fact based, time pressured decisions * Experience of working in a highly charged customer facing environment * Excellent interpersonal skills * Building and maintaining stakeholder relationships _Desirable:_ * Working in the education sector **Hours and location:** This is a full-time role, Monday to Friday, based in our Hellaby office. **Your rewards & benefits** We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. Please see our attractive UK benefits here: Pearson Jobs – Benefits **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** PRODUCTION/OPERATIONS **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** **Req ID:** 18486