Job Title: Training and Events Advisor 

Job Overview:

The Qualifications Processing directorate consists of several areas which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Training from Pearson is a customer focused team responsible for the delivery of over 10,000 training events for Teachers and Assessment Associates per year.

Key Responsibilities:

To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget  To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events  To ensure that events are managed/supported by staff that are trained & competent  To support innovation and change to improve the processes and add quality to the outcomes  To ensure MI is maintained and updated regularly to ensure visibility throughout the life cycle of events  To make best use of support staff and Pearson Associates resources to support the online standardisation events  To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance  To answer customer queries within SLAs, via email, chat and CRM  Liaising with relevant stakeholders to ensure that operational protocols are adhered to  To maintain and monitor the adherence of the payment schedule for Associates  Ensuring all processes are followed to maximise efficiency of timelines and accuracy with the team  Take ownership of a qualification and its processes, including monitoring SLAs, attendance of regularly operations meetings and training and supporting the team 

Key Challenges:

It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these. 

Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time. 

Qualifications and Skills: 

Working within a regulated framework  Working to tight, and immoveable, deadlines  Attention to detail even with repetitive tasks  Flexibility of working patterns during peak periods  Reacting positively to change  Adapting to the challenges created by the introduction of new qualifications or working methods  Adapting to mulitple/ different IT systems  Supporting various stakeholders from different teams  Influencing and working closely with colleagues  Restrictions on annual leave during peak periods

Individual Core Competencies: 

•            Provides a customer focused service 

•            Communicate with influence 

•            Work with others to achieve goals 

•            Deliver goals in a changing environment 

•            Take a creative and innovative approach to work 

•            Maximises potential in self and others 

Education, Qualifications & Training 

Essential:

5 GCSEs (Or Equivalent) A*-C to include English and Mathematics 

Desirable: 

Intermediate skills in MS Excel (or equivalent spreadsheet) 

Previous Experience:

Essential:

•            Organising own workload to manage multiple high priority tasks 

•            At least 3 years’ experience in an administrative/operational environment 

•            Working to tight deadlines 

•            Ability to make fact based, time pressured decisions 

•            Experience of working in a highly charged customer facing environment 

•            Excellent interpersonal skills 

•            Building and maintaining stakeholder relationships

Desirable: 

•            Working in the education sector 

Hours and location: This is a full-time role, Monday to Friday, based in our Hellaby office.

Your rewards & benefits   

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. 

Please see our attractive UK benefits here: Pearson Jobs – Benefits