The ideal candidate should have an extensive experience in quality with an understanding of Accounts Receivable Operations processes within Healthcare - RCM. He/she should have high-attention to details, reporting skills in presenting accuracy scores, error trends and other notable observations during audits. He/she must be able to identify areas of improvements in the process, assess complex problems and conduct root causes of these process opportunities. Should be knowledgeable in Operational Excellence, attended Quality related trainings or LEAN Six Sigma basics. Can propose and work on continuous improvement/initiative projects based on opportunities identified during audits. Has confidence to interact with higher management inside or outside the Amazon Manila office.

Key job responsibilities
Responsibilities include, but are not limited to:
- Lead training initiatives such as training materials creation and training needs analysis.
- Conduct process trainings via leading or supplementing training topics for specific processes.
- Auditor will have to conduct spot checks on a monthly basis based on existing quality parameters.
- Provide progress reports to leadership teams regarding quality results and action items on quality misses.
- Discuss results of audits on a monthly basis.
- Analyze and monitor trends and root causes on audit observations.
- Participate in special projects as requested by Leadership.
- Provide inputs or recommendations for quality opportunities and action plans.

Working Conditions:
- Working hours for this role will be: 9pm-6am from Monday - Friday.
- May be asked to render overtime on critical and peak times as may be required by the Business.
- This role is expected to talk to internal customers to resolve issues.

This position is office-based in Pasay City and will be working onsite 5 days a week (Monday to Friday, Night shift).