Complete Description:
The Office of the State Superintendent of Education is seeking at Information Technology Consultant to support an ongoing software development and implementation project, specifically in the areas of organizational change management, communications and outreach, and training.
The Consultant will be responsible for the design and delivery of an Organizational Change Management Plan to support the release of new software within an Agile development methodology, design and deliver a Training Plan and in-person and remote training to internal and external users of the new system, design and develop job aides, user guides, help content, help desk scripts and other system support artifacts, and support the SDLC by participating in system testing and design and delivering User Acceptance Testing. Additional the position will lead pilot releases of the system from the end-user perspective.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Must be able to communicate with all levels of stakeholders and clearly communicate complicated and important details of the project.
Required
Organizational Change Management and Software Implementation Projects
Required
5
Years
3 - Expert
Developing Organizational Change Management Plans
Required
3
Years
3 - Expert
Developing Training Plans
Required
3
Years
3 - Expert
Developing Training Syllabi, Materials, and Course Schedules
Required
3
Years
3 - Expert
Delivering hands-on training to end users
Required
5
Years
3 - Expert
Delivering train-the-trainer model training
Required
2
Years
3 - Expert
Developing User Guides, User Manuals, and Job Aides
Required
5
Years
3 - Expert
Providing end user support for software implementation projects
Required
5
Years
3 - Expert
Plans, coordinates, and leads stakeholder, change management, training, and other events related to the project
Required
3
Years
3 - Expert
Leading or implementing pilot programs as part of a software implementation
Required
3
Years
3 - Expert
Publishing and/or writing outreach materials, such as newsletters, website content, and other communication channels, including but not limited to gra
Required
7
Years
3 - Expert
Drupal or other Content Management System
Required
5
Years
3 - Expert
Software Development Life Cycle (SDLC) testing support and User Acceptance Testing design and execution
Required
3
Years
3 - Expert
Developing Course and UAT Evaluations and recommendations from lessons learned
Required
3
Years
3 - Expert
Work experience in Communications related position, journalism, technical or professional writing, and/or change management
Required
10
Years