Job Summary

We are looking for a detail orientated and organised individual to manage the operational aspects of delivering Training courses, ensuring customers and delegates receive a high quality experience. 

You will be the first point of contact for the event logistics: Handling registration and communication, collaboration with expert trainers, set up and preparation and delivery during the event itself. 

You will play a critical role in follow up customer success engagements by capturing customer sentiment and working in partnership with the Training Lead to drive customer centric improvements.

The role requires good communication skills, attention to detail, operational expertise and ability to collaborate with others for success.

Key responsibilities

A key point of contact for delegate queries and support Coordinate all aspects of training courses: Set up and registration, pre-course communications, delivery support and post course follow upSupport training delivery as required by the Training Lead e.g. annual set up of all events on the CRM and website, coordination with trainers, coordination with marketing to ensure all course materials are on brand Coordinate collection of, monitor and report on delegate feedback Overseeing basic event financesCoordinate all event paperwork. Maintain and update databases, reports, spreadsheets, and reportsSupporting with customer engagement in collaboration with sales and marketing, as may be required to ensure successful course delivery

Job Qualifications:

2+ years experience in operations or event planning and executionMust be a Bachelor's degree holderAbility to manage and oversee numerous, complex projectsGood time management. Ability to multitask and prioritize in a fast-paced environmentStrong communication skills. Able to communicates clearly and confidently with both internal and external stakeholdersUnderstands customers’ needs and can interpret into value-based propositions for customersProactively co-operates to achieve team goalsPre-empts problems, identifies opportunities, and creates workable solutions

Desirable experience

Experience working in a customer facing environment or customer service roleFinancial acumenSalesforce experience

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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