What we offer:

Job Description:

Work with other Learning and Development partners to provide maintenance and support for sessions, facilities, instructors, emails, users to groups, and basic miscellaneous requests ensuring effective daily operations and accurate reporting for these subject-oriented taskAddress support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolutionMonitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is neededIdentify opportunities for improvement in data management process as well as document proven end-user troubleshooting processes.Develop and/or maintain processes regarding the management of the team’s training programsHost virtual training events as producer, as neededMaintaining all training records and reporting needed to provide program metrics reportsTest and troubleshoot eLearning courses with assistance of instructional design teamLoad, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systemsPerform audits to ensure that courses are reviewed annually by owners/authors on a regular basisAdvance with technology and quickly grasp the essence and underlying structure of the changeContribute to special projectsPerform other activities as requested in accordance with role expectations

Skill and Experience required:

Bachelor’s or master’s Degree in related fields of Learning and DevelopmentAdditional qualification / certification in learning and development domain preferred

5 to 8 years of experience in the Training coordination and support role with strong exposure in following aspects of the job roleExcellent interpersonal and team skills; very patient, helpful, and collaborativeAbility to juggle competing projects while maintaining vigilant attention to detailsAbility to be flexible, resilient, and adaptable to changing prioritiesContinuous improvement mindset, and is constantly looking to apply best practicesExceptionally detail-oriented and organizedAnalytical and confident working with numbers and calculations with a high degree of thoroughness and accuracySincere commitment to building and managing high quality learningProven ability to manage many simultaneous projects to meet business goals and objectivesAbility to coordinate with cross-functional teams to help all individuals and teamsStrong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teamsHighly technology literate; quickly learns new applications and toolsProven ability to collaborate and build relationships with internal stakeholdersAbility to effectively solve problems, make decisions and take action, exercising solid judgmentAbility to maintain a professional attitude and work independently with little guidanceProficiency in MS Office applications (Outlook, Word, Excel and PowerPoint) with a specific knowledge of Excel to manipulate data, create pivot tables, use formulas, etc.

Tasks and Qualifications:

Job Description:

Work with other Learning and Development partners to provide maintenance and support for sessions, facilities, instructors, emails, users to groups, and basic miscellaneous requests ensuring effective daily operations and accurate reporting for these subject-oriented taskAddress support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolutionMonitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is neededIdentify opportunities for improvement in data management process as well as document proven end-user troubleshooting processes.Develop and/or maintain processes regarding the management of the team’s training programsHost virtual training events as producer, as neededMaintaining all training records and reporting needed to provide program metrics reportsTest and troubleshoot eLearning courses with assistance of instructional design teamLoad, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systemsPerform audits to ensure that courses are reviewed annually by owners/authors on a regular basisAdvance with technology and quickly grasp the essence and underlying structure of the changeContribute to special projectsPerform other activities as requested in accordance with role expectations

Skill and Experience required:

Bachelor’s or master’s Degree in related fields of Learning and DevelopmentAdditional qualification / certification in learning and development domain preferred

5 to 8 years of experience in the Training coordination and support role with strong exposure in following aspects of the job roleExcellent interpersonal and team skills; very patient, helpful, and collaborativeAbility to juggle competing projects while maintaining vigilant attention to detailsAbility to be flexible, resilient, and adaptable to changing prioritiesContinuous improvement mindset, and is constantly looking to apply best practicesExceptionally detail-oriented and organizedAnalytical and confident working with numbers and calculations with a high degree of thoroughness and accuracySincere commitment to building and managing high quality learningProven ability to manage many simultaneous projects to meet business goals and objectivesAbility to coordinate with cross-functional teams to help all individuals and teamsStrong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teamsHighly technology literate; quickly learns new applications and toolsProven ability to collaborate and build relationships with internal stakeholdersAbility to effectively solve problems, make decisions and take action, exercising solid judgmentAbility to maintain a professional attitude and work independently with little guidanceProficiency in MS Office applications (Outlook, Word, Excel and PowerPoint) with a specific knowledge of Excel to manipulate data, create pivot tables, use formulas, etc.