Training & Development Specialist 121231 Zurich North America is seeking a Training & Development Specialist to join our Group in North American, Houston, TX. The Training & Development Specialist is part of an Implementation team that works jointly between Houston and Mexico Assistance Centers supporting quality, systems, and training excellence for front-line operations. In this role you will design, implement, and deliver training programs that support our Assistance and Claims team members as they deliver impeccable duty of care to our clients in times of crises. The Training & Development Specialist is a key role that collaborates with Operations Leaders to address specific challenges and align organizational goals to pinpoint where and how training programs can overcome and improve performance. Responsibilities Include: Collaborates with the Implementation Manager, Account Managers, Operations Leadership, and various internal business partners to ensure Zurich's clients are in the best hands while traveling abroad Develops and delivers plans to improve customer service excellence, enhance instruction and learning activities, Designs and provides assistance and claims training, including classroom training, WebEx sessions, and individual sessions for new hires and existing staff members Develops evaluations of the training content Creates and designs eLearning training material Trains Team Leaders in technical and leadership skills, coaching and managing time and performance Identify staff development needs and supports through coaching and mentoring techniques to improve their knowledge or skills. Co-maintains the Microsoft SharePoint site to ensure the right processes and accurate policy information is in place. Basic Qualifications: Bachelor’s degree in related field or equivalent degree or experience relevant to the work area related to customer service, human resources, or education Flexible hours, adaptive, and time availability on short notice Excellent communication skills, including verbal, written, interpersonal and presentation Demonstrated proficiency with computer software: Office package: Outlook, Word, Excel,and PowerPoint Knowledge of construction of curricula and educational planning, teaching methodologies,adaptability, and learning styles Knowledge of behavioral characteristics and performance, individual differences in abilities,interests, personality, motivation, and learning pace Knowledge of administrative procedures, such as file management, presentations, formsdesign, and forms Knowledge of basic principles of business and management Ability to analyze data determines root cause and develops an appropriate solution Demonstrated experience managing multiple and competing priorities, proactive problem-solving ability with solutions-oriented attitude Ability to collaborate across other departments and teams Ability to handle an increasingly high volume of work in a fast-paced, deadline-drivenenvironment Ability to work independently within a team environment and make decisions whileconsidering operations requirements Preferred Qualifications: Fluent in English and Spanish Bachelors degree in related field Knowledge of Microsoft SharePoint Knowledge of eLearning software Contact/Call Center experience is preferred, but not exclusive Health care experience is preferred, but not exclusive EOE Disability / Veterans