About the Role: As a Senior Training Analyst you will perform the following (but not limited to) duties and responsibilities:

Assessment of Training Needs:

Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs. Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process

Reporting

Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients Maintains collection and tracking of relevant Training data Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance