At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The L&D Expert is responsible for analyzing, developing, implementing, and evaluating technical or soft skills training programs for Internal (i.e. Sales and enabling teams) customers. He/she demonstrates passion for learning, with basic to intermediate platform skills, and has working knowledge in L&D frameworks and best practices (e.g. ADDIE, Kirkpatrick models, 70-20-10, traditional outcome-based blended learning methods among others).

The role partners with program/project proponents, product managers, subject matter experts (i.e. technical/functional facilitators, resource speakers, training partners, Globe University), channel partners, and third party vendors.

The role reports to the L&D Manager / Senior Manager.

DUTIES AND RESPONSIBILITIES:

Plan and Develop training programs for Sales and Non-Sales following L&D frameworks and best practices- Technical skills, Soft skills Facilitates training programs with different stakeholders - Sales and Non-Sales

Evaluates and assesses training effectiveness to ensure that the right competency levels are achieved for each roles

Collaborates with internal and external stakeholders, consultants, and vendor partners for training program development and execution

Periodically updates training materials to ensure they reflect and address the business’ current product portfolio, processes and needs

Develops or oversees the production of training handouts, instructional materials, infographics and user guides for learning references

Assists in the execution of the People Development plan for Internal Clients

Assists the L&D Manager/ Senior L&D Manager in developing training materials and modules aligned with prescribed training objectives and methodologies and delivers them in the most engaging, effective and cost-efficient manner

Assists in executing initiatives that support the culture-building and people engagement agenda of B2B/ Globe

Identifies and assesses future and current training needs through learning needs analysis, competency gap analysis (relative to competencies and skills), interpretation of training certification results and consultation with line managers.

Capable of simultaneous project management

Applies coaching methods as a training facilitator and/ or as a peer

Develops and conducts L&D program kick offs, presentation of training evaluation reports to Internal and External Stakeholders

REQUIREMENTS:

At least 3 years combined experience in research & analysis, presentation, project delivery and management (or equivalent) from  IT/ Telco/ Banking/ FMCG industry

With background in HR, OD, Learning and Development

Working knowledge in Learning Design, Delivery and Management

Working Knowledge in Leadership Development

Working Knowledge in Organizational Development

Working Knowledge in Change Management

Working Knowledge in Project Management

Beginner to Intermediate knowledge in Strategic thinking, insight mining and data analytics

Intermediate to Advanced knowledge in Telco and ICT applications, technology or equivalent 

Intermediate to Advanced B2C and B2B customer orientation and commercial acumen

Bachelor’s degree in HR, OD, Business Management, ECE, IT, Marketing or any related field

No license requirement

Certification/License: L&D foundations, Technical certifications (optional)

Soft Skills: Strategic thinking, Business Communication and Storytelling skills

Hard: Basic Digital/ IT / Software applications, Basic data analytics, Learning operations and/or Project Management

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.