Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Training Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Training Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Supervises/Observes Training Delivery in class – uses
-    consistent and effective use of sound delivery observations through a          combination of pre/in & post delivery observations
-    able to translate observations to thoughts and wants – delivery of feedback               with a ‘Start/Stop/Continue’ approach
-    supervise/coach to both transmission/SBT scenarios – using an effective      combination of regular short corrective coaching & long-term development planning.
-    plans and executes on 5-8 hours of documented – classroom/nesting           observations per week spread over 1-3 days within a week.
 Guides/Coaches  trainers on technical/soft-skills related aspects:
-    uses observations/audits/other mechanisms to ensure compliance to      quality/compliance and other standards laid down by the organization
-    is able to coach through demonstration & guidance the prescribed    standards as when necessary
-    coaches the T-Specs/ to effectively conduct/manage individual, group            and class interactions for a minimum of 3-4 hours per week per trainer,   unless advised in writing by TM
-    maintains updated and real-time trainer/personnel folder and is able              to present relevant coaching documents/logs and forms for coaching          and adult purposesAssesses/Analyzes/Monitors KPI Performance for waves:
-    is able to translate observations to prediction models – able to coach              on course correction/compliance as needed
-    uses an effective data gathering/analysis system to monitor learner/class performance – observations/weekly readouts/skip    levels/assessment scores/attrition data etc
-    assess training using the analytical tools, has updated, accurate & real            time performance and gaps and action plans related information on the waves in class/neo/nesting and about the program performance at          EGS
-    maintains updated information in prescribed performance storage    tools, gathers information as requiredCreate effective action plans for improvements in training results – basis a/b/c/d/e – ensuring value delivery to EV/CV/SVReports out weekly/bi-monthly/monthly – training performance – basis a/b/c

QualificationsCollaborates with the TA/TM/CM groups to schedule and assign optimal resources to ensure training deliverySupervises/Coaches/Develops training material/tools/environments as required by the program – based:
-    upon the intel gathered from a/b/c/ - ground level observations
-    as per client mandated/e-Tel prescribed
-    as deemed appropriate by the manager/training team based on observations/facts & dataAttends client interactions/presents results/KPIs as required./ Meets & interacts regularly with learners.

Additional Information

All your information will be kept confidential according to EEO guidelines.