This role is responsible of handling all training matters connected to their assigned tower. Responsibility also includes managing their Tower stakeholder and other L&D related task assigned to them.
 

Deliver training to both new and existing employeeFacilitate induction sessions with new employees through coordination with required participants in the organization and third-party vendors.Work with operations in developing learning materials to be used during process training.Observe and evaluate training sessions of SMEs using the prescribed training evaluation form.Provide feedback and guidance to SMEs on training facilitation, presentation, and class management.Develop learning materials for process training and ad-hoc initiatives to address performance gapsDevelop learning objectives that are tied to the goals and objectives of operations.Develop learning materials based on the adult learning principles, audience demographics, and other learning needs.Conduct Training Needs Analyses to diagnose the cause of performance issuesOrganize FGDs, develop surveys, and other means to collect data and report back the findings to operations.Work with operations in developing customized solutions to address competency gaps that contribute to unsatisfactory performance.Evaluate success of Learning ProgramDevelop and administer learning surveys pre and post-training (30,60,90)Track and maintain data for future learning intelligenceReview and Redesign of Training CurriculumYearly and on-demand review of training curricula to ensure relevance of content to the most immediate needs of operations.Provide floor support and guidance to SMEs during live certificationPartner with SMEs during live certification in providing floor support.Participate during pre and post shift huddles to identify learning opportunities/gaps.Identify and develop non-formal (social/experiential) learning initiatives that result to performance improvement/employee developmentLeverage technology in developing avenues for social and experiential learningCollaborate with operations partners, regional counterparts, and external practitioners to be on top of the latest trends in learning and apply what is available and relevant in the organization.Conduct Train-the Trainer sessions for SMEsDeliver training to SMEs on Training Facilitation, Presentation, and Classroom Management.Excellent verbal and written communication skillsAt least 4-5 years of relevant experience in process and soft skills trainingAdept with the application of adult learning principles in addressing learning opportunitiesAble to work independently across a broad range of activitiesExperience in the insurance or financial industry is highly preferredHas experience in coaching for performance and training needs analysisHighly adaptable and can thrive in a fast-paced environmentCreative and analytical with the ability to learn and train multiple processesA can-do attitude to respond to changing business needs in a fast-paced environmentA solid sense of accountability and results orientation with the ability to thrive in challenging situationsAble to work well in a team or independently with minimal supervision