Evaluating operations employees to identify training needs and weaknesses Designing and implementing training programs and workshops to help operations staff develop the skills needed for their roles and career progression Building an annual operations training curriculum and preparing teaching plans Overseeing the production of operations training materials such as process manuals, job aids, and instructional videos Conducting training sessions and monitoring the effectiveness of the training Orienting new hires to operations processes and systems Staying up-to-date on the latest trends and tools in operations training and development