Company :Highmark Inc.Job Description : 

JOB SUMMARY

This job delivers highly complex training courses and workshops in support of workforce development, technology and/or proprietary business systems, updates or create course materials to reflect changes in processes or systems and manages the classroom effectively to ensure learning.

ESSENTIAL RESPONSIBILITIES

Display excellent verbal and written communication skills while performing the following functions: Training new hire classes (could be as long as 6-12 weeks in duration), delivering training on variety of topics (business processes, systems, orientation, boot camps) to all levels of staff, conducting workshops, providing feedback to learners on progress in class, providing regular feedback/status reports to participant’s management, mentoring and coaching to bridge performance gaps (a new hire on application of the processes), or delivering train the trainer sessions and coach less experienced trainersDeliver training. Prepare for and delivers training to target audience from an existing lesson plan.  Use adult learning techniques, training tools and terminology appropriate to the learner and topic.  Adapt presentation style to meet the learner needs.  Practice good classroom management techniques to handle a variety of classroom situations.  Anticipate addresses and fields questions.  Provide both positive and constructive feedback to learners. Present training content via classroom, virtual or webinar. Modify/update existing training materials. Responsible for ensuring all training materials are updated on a timely basis and scrubbed of PHI.  Ensure that course is presented using the most current, up-to-date format and content. Understand the basic component of developing a training solution.  Use sound adult learning techniques and approved templates.  Materials include, but are not limited to, manuals, job aids, visual aids, wall charts and Powerpoint presentations.Support or Lead Training Related projects Creating training assessment surveys, trending evaluation results, gathering and summarizing subject matter research, creating reports and status, contributing to SOWs and contracts. Act as SME in helping to design learning interventionsOther duties as assigned or requested.

QUALIFICATIONS

Minimum

High School Diploma / GED1 - 3 years of experience in Education, Training, or business-related specialty

Preferred

Bachelor's degree in Education or Training

Knowledge, Skills and Abilities

Good at building and maintaining interpersonal relationships, managing conflict, solving problems, and handling multiple assignmentsConceptual knowledge of skills directly related to training, such as: adult learning concepts and training delivery techniques.Basic decision making skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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