The MasterTech Content Author is responsible for the prioritization, authoring and delivery of technical training information and emerging repair information to Service Technicians that support vehicles through the MasterTech Programs. This is a cross-functional, cross-organizational role that will identify, develop, and publish just-in-time information, streamlined resources, and valuable training content for the App. In addition, this role is responsible for managing all app notifications, improvements, reporting and communications.

Responsibilities and duties include:

Prepare well-structured technical articles using Content Management Systems

Development of brief reference modules utilizing new and existing training files for mobile formats

Research and report the acceptance of existing app materials including management of technician feedback

Coordinate the release of emerging issues with various internal groups including, TSO, STAR and TSRC

Develop methods for tracking article effectiveness via Fixed First Visit and Warranty data systems

Assist in the administration and/or coordination of the MasterTech programs and IT projects

Coordinate global project activities and ensure all project phases are documented appropriately

Compile project status reports, coordinate app revision project schedules, and manage project meetings/agendas

Identify and resolve mastertech app technical problems including all Performance Institute Help Desk escalations

Assist in facilitating vendor meetings, identifying, and analyzing system requirements, and define project scope, milestones, and deliverables.

Requirements:HYBIRD with the ability to work from home most days. 1 day per week onsite. This can change depending on the need at the time.

Requirements:

Bachelor’s degree in a related area.

Extensive experience with writing technical training material and technical instructions

Exceptional attention to detail and thorough approach to follow-through on all tasks. Ability to multitask, prioritize tasks, and to work under pressure

Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Project, Outlook)

Solid understanding of service practices, engineering processes, & supplier management.

Strong interpersonal skills with ability to work in a team environment

Strong written and oral communication skills to support meetings at all levels of the company, including senior leadership.

Experience with navigating OEM service information and wiring diagrams

Enthusiastic, well organized, & successful at adhering to schedules and raising issues. Ability to work with domestic and international business cultures

Preferred Qualifications:

Experience with App development and content management systems

ASE Certifications

Dealership technician experience

Position is hybrid with the ability to work remote most days.

Category Training

Function Engineering

Req ID JN -012025-121789