Training Specialist Education and Training Dayton, Ohio Apply **Description** Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture. We make a huge impact on the way the world does business. **What is in it for you:** We offer the opportunity to use your training preparation and delivery experience to support best in class customer service by our Member Support associates. You’ll be highly visible within our Dayton contact center as you create and deliver training that meets our internal customer’s educational needs. You’ll know your work matters and that it will be valued at GS1 US. Our world-class work culture is something we are proud of and work on continuously. Providing work culture feedback at GS1 US is not just ok, it’s expected AND acted upon. Your voice matters at GS1 US. **Who you are:** You are passionate about adult learning, and bringing new ideas and thoughts to learning. You think of education and training as so much more than “something employees have to do” but instead see it as an opportunity to support both the employee and the organization by flexing your creative muscles to deliver an engaging experience, no matter the content. You have used adult learning techniques and instructional design methodologies to innovate and engage a higher level of learning and retention. You have created and delivered internal training using several delivery methods such as instructor led, e-learning, blended, and virtual training. You are intellectually curious and willing to push the needle to achieve best in class training delivery in a contact center environment. You are not afraid to try new things in the education space and seek to give contact center associates the best possible experience from the moment they learn about upcoming training to walking (or clicking!) out of the classroom with new skills and knowledge in hand to support our member community. As for the day-to-day, you’re organized and comfortable executing on multiple projects, under the oversight of the Contact Center Training Manager, and while working closely with many departments. You have a great attention to detail, and it shows in the courses you develop and deliver. Finally, you are someone who values relationship building and seeks out opportunities to collaborate with great people to create and deliver the best training course possible– great people are everywhere at GS1 US, so there are plenty of opportunities. **What you will do:** In short – Using adult learning methodologies and instructional design methodologies, you will develop and deliver training for our contact center including internal systems, GS1 Standards, and GS1 US tool curriculum. A few other details about the Training Specialist position: + Collaborate with all segments of the organization to define customer requirements for support and training needs and incorporate them into developed training courses. + Deliver/Maintain the training curriculum for new hire training, technical/product/process training, customer experience behaviors, and ongoing training. + Employ the ISD model to design, develop, and deliver training courses that meet identified objectives. + Design and develop instructional materials (including training presentations, student guides, course exercises, and visual aids, and post-training reinforcement activities to be used by managers). + Design and deliver training across multiple formats, including in-person classroom sessions, live virtual classrooms, hybrid classrooms, and web-based training. + Leverage technology to enhance training effectiveness, utilizing tools such as MS CoPilot, knowledge bases, SharePoint, CRM software, MS PowerPoint, instructional design platforms, and learning management systems. + Develop engaging training materials using tools like Vyond, Adobe Creative Cloud, Camtasia, and Articulate 360 (Rise, Storyline, and other components). + May participate in ad-hoc training projects to build or support both internal and external educational offerings Ready to be part of a team that believes the identification of everything makes anything possible? Apply today – we can’t wait to hear your story. GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.